Claire Roger

Welcome to my profile!

With 20 years of experience in Retail and a background as a store manager, I now support brands in developing their teams' skills and achieving their transformation projects. As an independent trainer, I focus on business topics, customer relations, operational management, and the adoption of digital tools in stores.

Pragmatic and field-oriented, I design engaging, concrete, and directly applicable training programs. My added value: evolving practices by leveraging the realities of daily store operations, while facilitating the adoption of new tools and processes through clear and accessible pedagogy.

🎯 My areas of expertise

Training on Point of Sale software, cash management, and back-office tools

Work time tracking, scheduling, stock management, receiving/delivery

Customer relations, team management & frontline management

In-store training: sales advisors, supervisors, managers

Change management & employee onboarding

Deployment of new tools or processes in stores

Training design & in-person/remote facilitation

📍 Mobility

Based in Sens – mobile throughout France.

📬 Contact

I can assist you with your training projects in business, management, customer relations, or store transformation.