Freelancer profile translated to English.

Description

Welcome to my profile!

With 20 years of experience in retail and a background as a store manager, I now help brands improve their teams' skills and succeed in their transformation projects. As an independent trainer, I focus on business topics, customer relations, operational management, and the adoption of digital tools in stores.

Pragmatic and field-oriented, I design engaging, concrete, and directly applicable training. My added value: evolving practices by drawing on daily store realities, while facilitating the adoption of new tools and processes through clear and accessible teaching.

🎯 My areas of intervention

Training on Point of Sale (POS) software, cash flow management, and back-office tools

Work time tracking, scheduling, inventory, receiving/delivery management

Customer relations, team management & close management

In-store training: sales advisors, managers, team leaders

Change management & employee onboarding

Deployment of new tools or processes in stores

Training engineering & in-person/remote facilitation

📍 Mobility

Based in Sens – mobile throughout France.

📬 Contact

I can assist you with your training projects in business, management, customer relations, or store transformation.

#RetailTraining

#BusinessTraining

#ProfessionalTraining

#TrainingFacilitation

#TrainingEngineering

#InStoreTraining

#Onboarding

#SkillDevelopment

#Retail

#MassRetail

#PointOfSale

#OperationalManagement

#StoreManagement

#OrganizationAndMethods

#ContinuousImprovement

#StorePerformance

#CustomerRelationship

#CustomerExperience

#AfterSalesService

#CustomerAdvice

#Sales

#ProjectManagement

#ProjectManager

#ProjectManagement

#FieldDeployment

#RetailFreelancer

#TrainingConsultant

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Sens (up to 50km), Paris (up to 20km)

PAPIER SUCRÉ
TRAINING ENGINEERING
RETAIL (SMALL BUSINESS)
February 2024 - Today (2 years and 4 months)
Training engineering with creation of teaching materials, Training facilitation in Sales, Customer relations, Management.
Instructional Design Facilitation Remote In-person Gamification
LEROY MERLIN
Lead Trainer
RETAIL (LARGE RETAILERS)
February 2023 - Today (3 years and 4 months)
POS Software,
Change Management support
After-Sales Service Software
CMMS Software
Loyalty Program V1 and V2
Change Management Change Management Project Officer Mapping Facilitation
Lapeyre Fora Formation|
TRAINER
May 2024 - June 2024 (1 month)
France
Training on the Digitalization of the Customer Experience for managers. Change Management