Freelancer profile translated to English.

Description

E-commerce Customer Service Specialist – Structuring & Optimization

🎯 For E-commerce Businesses

🎯 Goal: Reduce customer tension and limit customer service tickets in just a few days

A chaotic customer service costs time, money, and customers due to accumulating tickets, inconsistent responses, or the absence of clear rules...

➡ Result: Unhappy customers, negative reviews, overload for you.

Imagine an organized After-Sales Service with clear rules, ready-to-use scripts, and simple protocols.

Benefits: fewer repetitive tickets, reassured and loyal customers, reduced stress, freed-up time to grow your business.

👋 I'm Claire.

I help e-commerce businesses transform their customer service into an effective and autonomous tool within days, to minimize daily tickets, thanks to a simple method: audit + organization + scripts + training.

What I offer:

✅ Audit of 50-100 tickets → analysis of the main causes of conflict

✅ Organization & clear rules → sorting, prioritization, compensation/refusal/escalation

✅ Ready-to-use scripts → template responses for delays, errors, dissatisfaction

✅ Knowledge Transfer → training and protocols to make your team autonomous

🚀 Ready to transform your customer service into a strategic asset? Let's talk!

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Camping Le Helles ****
Reception & Administration
TRAVEL AND TOURISM
April 2024 - September 2024 (5 months)
Quimper, France
Daily management of customer relations in a high-pressure environment: reception, complaint handling, dispute resolution, tense situations, compensation decisions, file tracking, and customer satisfaction. Organization, rigor, and service orientation.
Customer Service Customer Relations Stress Management Customer Dispute Management Customer Support
Résidence Cap Camargue
Accommodation Manager (6 months)
TRAVEL AND TOURISM
September 2022 - June 2023 (9 months)
Le Grau-du-Roi, France
Cross-functional management of a site with high customer demands: administration, order tracking, dispute and incident management, quality control, cash register management, team coordination, full security monitoring. Implementation of audit criteria (3⭐, Green Key) and customer satisfaction tracking.
Administrative Support Customer Service Dispute Management Process Implementation Customer Experience Optimization
Camping La Marine ****
Head of Reception
TRAVEL AND TOURISM
April 2022 - September 2022 (5 months)
Le Grau-du-Roi, France
Implementation, management, and coordination of the reception department in line with group and campsite processes. Recruitment and team management, internal and external communications. Organizational planning, accounting follow-up, and inventory management. Invoicing follow-up. Reception and customer management.
Planning Agenda Management Quotes and Invoicing Administrative Assistance Email Management