Freelancer profile translated to English.
Back to original languageAbout Claire
Coming from the field, I began my career as a telephone legal information lawyer.
Very quickly won over by the relational aspect of the job, I seized opportunities and moved into management positions.
First as Quality and Process Manager, then as Site Manager.
After several years of experience as a call center manager, and managing several key accounts, I am offering my skills to optimize your customer relations.
I can support you:
- in your outsourcing projects
- in managing your teams
- in managing your key accounts as well as your outsourcing partners
- to meet your training needs
- in optimizing your processes
- in your audit projects
Looking forward to collaborating with you!
French
Native or bilingual
Can work on-site
La Rochelle (up to 50km), Paris (up to 30km), Bordeaux (up to 50km), Nantes (up to 50km), Niort (up to 30km)
Experience
- FreelanceCustomer Service ConsultantDecember 2022 - Today (3 years and 6 months)La Rochelle, France
- JuritravailCall Center ManagerJanuary 2018 - December 2022 (4 years and 11 months)La Rochelle, FranceManager of the Juritravail call center where our employees provide legal information by telephone
- JuritravailQuality and Process ManagerJune 2016 - December 2017 (1 year and 6 months)La Rochelle, FranceIn charge of customer quality and processes at Juritravail Services
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Education
- Master 2 (M2) - European Policy Engineering, European Union LawUniversité Montesquieu-Bordeaux IV2013Master 2 (M2) - Ingénierie des politiques européennes, Droit de l'Union Européenne
- Bachelor of Laws (LLB)University of Kent2012Bachelor of Laws (LLB)