Freelancer profile translated to English.
Back to original languageAbout Claire
🎯 As a senior innovation and service design consultant, I help organizations transform complex challenges (strategic, social, environmental) into concrete, desirable, and actionable offerings and experiences.
I work from exploration to experimentation, combining user research, design thinking, foresight, and collective intelligence to de-risk decisions and accelerate project impact.
✨ What I'm most often commissioned for:
• Offer and service design (customer experience optimization, new business framing, existing process redesign, service blueprint)
• Facilitation of collaborative workshops (innovation, strategy, change management)
• Coaching and support for project teams (design thinking, product mindset, methods)
• Foresight & future exploration (trends, scenarios, strategic visions)
• Design thinking & systemic design training
🔁 My clients: Decathlon, Leroy Merlin, Cofidis, SNCF, Orange, Saint-Gobain, Intermarché, etc.
📍 Available for consulting, facilitation, or coaching missions, one-off or long-term, particularly on:
👉 Strategic framing (new business models, launch of offers or services)
👉 User exploration (better understanding your users, their pain points, and their drivers)
👉 Coaching, training, or creation of responsible innovation and design thinking programs
Let's talk to clarify your challenges and build a tailor-made approach.
French
Native or bilingual
Spanish
Conversational
English
Fluent
Can work on-site
Bordeaux (up to 50km), Paris (up to 10km), Nantes (up to 50km), Lille (up to 10km)
Experience
- PlaygrndDesign and Innovation ConsultantCONSULTING AND AUDITSJanuary 2023 - September 2024 (1 year and 8 months)Paris, FranceClients:Leroy Merlin, Decathlon, Cofidis, Saint Gobain*Innovative Project Management:definition of new innovative offers (value proposition, business plan, roadmap), redefinition of Customer Journey*Foresight:Trend Observatory (future of running by 2050), design fiction*Training:Development and facilitation of training on systemic design (focus on urban fringe mobility challenges)
- Suricats ConsultingDesigner ConsultantCONSULTING AND AUDITSJanuary 2019 - September 2022 (3 years and 8 months)Paris, FranceClients: Intermarché, Adeo, Leroy Merlin, Cofidis, SNCF, Terega, SMPS, Rungis Immobilier...*Organizational Design:co-construction of new organizational models for two business departments (+200 people - vision, OKR, governance, roles, rituals, organization chart)*Project Coaching:coaching of innovative project leaders for Leroy Merlin (project definition, KPIs, pipeline monitoring), facilitation of agility and design thinking training*Innovative Project Framing:design of a low-tech food bulk furniture (insight research, focus groups, shadowing, benchmarking, prototyping, user testing)*Digital Service Design:framing and prototyping of websites and applications (e.g., redesign of Terega.fr, prototyping of the DocNG SNCF tool, needs framing and writing User stories for the CGénial Connect platform)
- TiltbykéaInnovation ConsultantCONSULTING AND AUDITSJanuary 2017 - January 2019 (2 years)Paris, FranceClients:Leclerc, Biogaran, MNH, Valtus, Loxea*Strategic Marketing Project Framing:strategic watch, opportunity territory analysis, creation of innovative product and service concepts, user testing*Foresight:writing trend reports (Commerce 2030, Customer Experience), facilitating scenario planning workshops
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Education
- Master in ManagementAudencia Nantes2016Master in Management
- Master Marketing, Design et CréationEcole de Design de Nantes2016Master Marketing