Claire Hussherr

Digital Strategy & Social Media: animation and development of internal (Ourspace) and external (Linkedin) accounts, content strategy creation, access management, website development and animation. Internal Newsletter: conception and distribution to strengthen internal communication. Event Management: organization and coordination of internal and external events (open days, staff events for up to 200 people, internal football tournament). Multimedia Content Creation: videos for internal digital signage and events. Competitive and Sectoral Intelligence: market and trend analysis for strategic recommendations. Sustainable Development Report writing.

Management of the After-Sales Service for a portfolio of 10 clients. Coordination of commercial activities, including data entry and recording of quotes, orders, warranty repairs, and after-sales actions using Salesforce and IFS tools. Needs assessment, quote creation, sales closing, and internal needs follow-up (packaging, shipping, invoicing). Issuance of invoices and management of transactions related to prepayments, down payments, and dispute resolution. Close collaboration with purchasing, production, repair, invoicing, and shipping departments to optimize internal workflows. Application of regulatory compliance measures, in liaison with the legal department. Study and analysis of customer satisfaction data (NPS).

Centralization of all external contacts for Cryostar. Qualification and distribution of needs internally. Creation of client accounts. Training of CRM users (Salesforce) on its usage. Monitoring of price updates.