About Claire
French
Native or bilingual
English
Fluent
German
Basic
Experience
- OpenClassroomsSenior Designer OpsEDUCATION AND E-LEARNINGSeptember 2024 - Today (1 year and 9 months)Toulouse, FranceResults- Audit of the Design team: organization, processes, and tools (UXR, CoD, PrD)- Improvement of UXR, CoD, PrD processes: user interviews, no-show reduction, documentation, Design/Dev collaboration, Figma workflow, research repository...- Management of the Design System governance, improvement of contribution processes, reduction of technical debt- Ops roadmapping process, initiative prioritization, continuous improvement
- Creative Studio CapgeminiUX Researcher & Designer Lead Design TeamDIGITAL AND ITJanuary 2022 - August 2024 (2 years and 7 months)Toulouse, FranceResults- Design of high-value systems, abandonment of obsolete tools- Reduction of cognitive load for users and time spent on low-value business activities- Increase in user efficiency and performance- Improvement of the attractiveness and usability of HMIs- Evangelization and adoption of UXR and Design processes with clients- Leadership and maturity development of Design teams with clients- Management of the Design team for the APPS Capgemini Toulouse entity- Creation of the Design & GenAi offering for the APPS Capgemini Toulouse entitySectors: Health - Public Administration - Energy - Aeronautics...
- IngenuityUX Researcher & DesignerDIGITAL AND ITJanuary 2018 - January 2022 (4 years)Toulouse, FranceResults- Design of useful, usable, and desirable digital tools- Evangelization of Design Thinking with clients- Improvement of clients' notoriety & ROI (B2C, B2B)- Improvement of internal design processesSectors: Banking - Video Games - Culture - Industry...
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Education
- Master in WebmarketingISEG Toulouse2013
- DesignOps: Scaling UX Design and User ResearchNielsen Norman Group2024