You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Claire D.CD

Claire D.

Senior User Researcher & Designer Ops

€800/day
Toulouse, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Claire

Senior Design Ops, User Research, UX Strategy
With over 12 years of experience, I assist large corporations and SMEs in designing user-centered digital products and optimizing design processes. I help you improve your teams' efficiency, manage your projects, and design quality user experiences that meet your clients' real needs.

Possible services
1. UX Research: understanding your users and customers
Why is it important?
To avoid solving the wrong problems and find your product-market fit.
How?
Through qualitative methods adapted to your context (interviews, focus groups, observations), I analyze your users' behaviors and needs.
What you gain?
Actionable insights to guide your strategic decisions.

2. Strategy & roadmap: defining a coherent product vision
Why is it important?
To align your objectives and ensure smooth communication between stakeholders.
How?
I facilitate co-creation workshops to develop a product vision aligned with your needs and constraints, accompanied by a clear roadmap.
What you gain?
A shared strategic direction and structured implementation.

3. Lead UX Design: steering your product's UX design
Why is it important?
To ensure design aligns with your objectives and your users.
How?
As a senior UX Designer, I oversee the quality of deliverables, coordinate your projects, and lead your multidisciplinary teams.
What you gain?
Optimal UX design, aligned with your ambitions, delivered on time.

4. Design Ops: optimizing your UX processes
Why is it important?
To produce better and faster while preparing your teams for scale.
How?
I standardize your processes, facilitate interdisciplinary collaboration, and support your junior designers.
What you gain?
An efficient team and processes adapted to your ambitions
  • French

    Native or bilingual

  • English

    Fluent

  • German

    Basic

Remote only
Primarily works remotely

Experience

  • OpenClassrooms
    Senior Designer Ops
    EDUCATION AND E-LEARNING
    September 2024 - Today (1 year and 9 months)
    Toulouse, France
    Results
    - Audit of the Design team: organization, processes, and tools (UXR, CoD, PrD)
    - Improvement of UXR, CoD, PrD processes: user interviews, no-show reduction, documentation, Design/Dev collaboration, Figma workflow, research repository...
    - Management of the Design System governance, improvement of contribution processes, reduction of technical debt
    - Ops roadmapping process, initiative prioritization, continuous improvement
  • Creative Studio Capgemini
    UX Researcher & Designer Lead Design Team
    DIGITAL AND IT
    January 2022 - August 2024 (2 years and 7 months)
    Toulouse, France
    Results
    - Design of high-value systems, abandonment of obsolete tools
    - Reduction of cognitive load for users and time spent on low-value business activities
    - Increase in user efficiency and performance
    - Improvement of the attractiveness and usability of HMIs
    - Evangelization and adoption of UXR and Design processes with clients
    - Leadership and maturity development of Design teams with clients
    - Management of the Design team for the APPS Capgemini Toulouse entity
    - Creation of the Design & GenAi offering for the APPS Capgemini Toulouse entity
    Sectors: Health - Public Administration - Energy - Aeronautics...
  • Ingenuity
    UX Researcher & Designer
    DIGITAL AND IT
    January 2018 - January 2022 (4 years)
    Toulouse, France
    Results
    - Design of useful, usable, and desirable digital tools
    - Evangelization of Design Thinking with clients
    - Improvement of clients' notoriety & ROI (B2C, B2B)
    - Improvement of internal design processes
    Sectors: Banking - Video Games - Culture - Industry...

Recommendations

Be the first to recommend Claire

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Master in Webmarketing
    ISEG Toulouse
    2013
  • DesignOps: Scaling UX Design and User Research
    Nielsen Norman Group
    2024

Skill set

Categories