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Civan AktasCA

Civan Aktas

Transformation Consultant & Change Management

€450/day
Paris, FR
3-7 years
Change Management
Business Analyst Project Manager
Business Analyst
Netsuite
Salesforce

Average response time: 1 hour

Freelancer profile translated to English.
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About Civan

Are you launching a transformation project (new ERP, CRM, business tool, or other) and want it to be truly adopted by your teams, not just installed? That's exactly where I come in.

As a Business Analyst and Change Management Consultant, I bridge the gap between your business needs and the solution: I frame the need, translate it into clear specifications, organize acceptance testing, and engage your teams until user adoption. I have notably supported the deployment of business tools (NetSuite, Salesforce) to over 350 users, including field teams.

What I can bring you:

  • Needs framing and gathering (business workshops, requirements definition)
  • Writing functional specifications (SFD), process mapping (AS-IS / TO-BE)
  • Acceptance testing (UAT) and pilot phase management
  • Change management: training, support materials, key user facilitation
  • Performance management: reporting and dashboards

What sets me apart: a dual operational and entrepreneurial background, and experience in concrete projects where structuring, uniting, and driving progress are essential.

Contact me to discuss your project.
Consulting and Audits
Software Publishing
Digital and IT Services
Digital Business Models

  • French

    Native or bilingual

  • English

    Conversational

  • Turkish

    Native or bilingual

  • German

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • Batisanté
    Cross-functional Project Manager for the Presidency
    September 2024 - June 2026 (1 year and 9 months)
    Saint-Thibault-des-Vignes, France
    IT Transformation Project
    • Business Analyst contribution to the deployment of NetSuite (ERP – Oracle) and Salesforce Field Service, including CPQ project coordination: liaison between business and integrators, from requirements gathering to acceptance.
    • Requirements gathering & design: cross-functional workshops involving multiple business units, process mapping (AS-IS / TO-BE), definition of workflows and business rules.
    • Deliverable writing: requirements definitions and detailed functional specifications (SFD).
    • Data migration: repository recovery and validation.
    • Acceptance testing (UAT) & pilot phase: test scenarios and field feedback.
    • Change management & training: facilitation of the key user network, support materials, training of ~350 employees.
    • Design of automatic intervention scheduling: geographic sectorization and multi-parameter assignment rules.
    • Project governance: participation in Steering Committees, arbitration of priorities (lot 1 / lot 2).
    • Go-live achieved for the entire scope (NetSuite ERP + Salesforce CRM/FSM); stabilization and processing of field feedback.

    Performance Management & Continuous Improvement
    • Steering Committee participation: review of indicators with service managers and co-construction of action plans.
    • Optimization of internal inter-departmental processes.
    • Reporting and dashboards (Power BI, Advanced Excel - Power Pivot, DAX, VBA).
    Business Analyst Salesforce Netsuite Change Management
  • Activité indépendante
    Entrepreneurial & Digital Projects
    March 2024 - Today (2 years and 4 months)
    Paris, France
    • Design of an AI-powered vehicle inspection mobile application: guided photos, defect detection, and purchase decision support.
    • Automotive trade: import and resale of used vehicles - sourcing in Europe, technical evaluation, negotiation, and administrative management.
    • E-commerce: creation and management of online stores (Shopify / Liquid) - Meta Ads campaigns, supplier sourcing, customer service.
  • AUCHAN
    Fresh Produce Manager
    September 2023 - August 2024 (11 months)
    Saint-Germain-lès-Corbeil, France
    • Management of the fresh produce department team: supervision, organization, and daily motivation.
    • Commercial management of the departments: sales targets and cost control.
    • Performance monitoring and analysis to identify areas for improvement.

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Education

  • Grande École Program - Management
    EDC Paris Business School
    2026
    Spécialité Entrepreneuriat & Innovation
  • Professional Bachelor's Degree in Management
    Paris 1 Panthéon-Sorbonne, IAE Business School
    2024
    Licence Professionnelle Management

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