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Cissé FofanaCF

Cissé Fofana

Freelance Consultant - Donor Relations

€130/day
Lognes, FR
0-2 years
Complaint Management
Customer Loyalty
Salesforce
Outgoing Calls
Donation Collection

Average response time: 1 hour

Freelancer profile translated to English.
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About Cissé

Specializing in donor relations, I support associations and NGOs in achieving their fundraising goals by improving the quality of exchanges with their donors.
My objective: to strengthen trust, foster engagement, and improve loyalty through clear, human, and adapted communication.
Civil and Social Organizations
Energy and Electricity
Healthcare payors
E-commerce
Education Companies

  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Lognes (up to 20km)

Experience

  • Human Appeal,
    Donor Relations Manager
    CIVIC AND SOCIAL ORGANIZATIONS
    August 2024 - March 2025 (7 months)
    Saint-Denis, France
    Managing incoming and outgoing calls with donors
    Handling requests and complaints with clear and empathetic communication
    Participating in achieving fundraising goals through outgoing call campaigns
    Providing educational explanations of projects and the utility of donations to encourage engagement
    Donor follow-up and data updates via Salesforce
    Complaint Management Salesforce Incoming Calls Outgoing Calls Needs Analysis
  • La Massia auto,
    Customer Service Advisor
    December 2023 - January 2024 (1 month)
    77186 Noisiel, France
    • Handling incoming customer calls and their requests through various channels.
    • In-person customer reception, providing information or selling driving hour packages.
    • Outgoing calls: conducting customer satisfaction surveys.
  • Voyages El Djazaïr,
    Customer Service Advisor
    November 2023 - December 2023 (1 month)
    Paris, France
    Analysis of customer follow-up issues
    Identification of the absence of a customer database
    Proposal for improvements after discussion with the administrative manager
    Contribution to better data management and organization
    Database Creation Database Update Call Management Travel Booking
Check out Cissé's experience

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Education

  • Professional Title: Remote Customer Relations Advisor
    SJT
    2024
    Titre professionnel Conseiller relation client à distance
  • Bachelor's Degree in Sociology
    Cheikh Anta Diop University
    2009
    Licence Sociologie

Skill set

Customer Retention
Satisfaction Survey
Microsoft Office
Stress Management
CRM
Customer Service
Customer Relationship Management (CRM)

Categories