Cinthya Almeida Trindade De Souza

• - Managed strategic enterprise accounts across North America, Europe, the UK, and Brazil, supporting long-term engagement, adoption, and renewal planning.

• - Led end-to-end delivery of interactive SaaS projects, coordinating client, creative, technical, analytics, Product, Engineering, and Professional Services stakeholders across distributed teams.

• - Translated business goals and user needs into clear project requirements, implementation plans, technical discussions, and stakeholder-ready documentation.

• - Supported digital experience strategy, helping clients structure interactive journeys that improved clarity, engagement, conversion, and measurement.

• - Partnered with Product and Engineering teams to surface customer insights, prioritize technical issues, clarify requirements, and improve platform workflows.

• - Worked across integrations, APIs, webhooks, forms, tracking pixels, embedded experiences, and analytics workflows to support scalable implementation.

• - Turned complex performance data, attribution models, and platform usage insights into clear recommendations for internal and external stakeholders.

• - Built and improved operational workflows using HubSpot, Zapier, webhooks, forms, automation logic, and structured documentation to reduce manual work and improve visibility.

• - Applied AI-powered tools, including Claude and ChatGPT, to streamline documentation, project planning, research, stakeholder communication, internal process design, and workflow optimization.

• - Created AI-enabled workflow prototypes and structured knowledge processes, including data-driven customer health analysis and internal operating models.

• - Managed case data and compliance-related workflows in Salesforce, maintaining accuracy and operational consistency.

• - Worked across teams to improve tracking, reporting, and process efficiency in a compliance-driven environment.

• - Gained hands-on experience with workflow management in a regulated, case-based operational setting.

• - Led onboarding and delivery projects for 50+ enterprise SaaS clients, coordinating timelines, scope, and cross-functional teams (design, engineering, analytics).

• - Advised clients on digital experience strategy, including interactive content formats, user flow structure, and performance improvements.