Freelancer profile translated to English.

Description

Hello, I'm Cindy 👋

I specialize in customer service and operations for e-commerce brands looking to grow without losing the human touch. With over 10 years of experience supporting businesses across the United States, I've helped entrepreneurs selling on Shopify, eBay, and Vestiaire Collective keep their customers happy, optimize their processes, and optimize their time.

🔹 How I can help you:

✅ Email and live chat support

✅ Order processing, returns, refunds, and tracking

✅ Social media moderation and review management

✅ SEO-optimized product descriptions

✅ Creation of Standard Operating Procedures (SOP) in Notion and task tracking in Trello, ClickUp, and Asana

✅ Digital file organization and administrative support

✅ Simple accounting and multi-channel sales reconciliation

🎯 My mission is to help you professionalize your business without losing the warmth that makes your brand special.

Ready to take a load off? Contact us. I'd love to schedule a call to learn more about your business and how I can support your growth. 💌

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Parval
Administrative Assistant
BANKING AND INSURANCE
January 2024 - Today (2 years and 5 months)
Santo Domingo Este, Dominican Republic
The role of the Administrative Assistant/Receptionist encompasses reception duties, telephone assistance, document management, coordination of messaging, control of administrative resources, and general support to other areas.
Tecovas
Customer Service Associate
E-COMMERCE
October 2024 - December 2024 (2 months)
Email, live chat and social media support through Kustomer.
Escalating customer complaints.
Processing refunds, exchange and returns using Loop Returns.
Tracking orders in Shopify.
Responding promptly to customer inquiries.
Keeping records of customer interactions, transactions, comments and complaints.