Freelancer profile translated to English.

Description

My name is Cindy, I have 9 years of experience in digital project management.

For almost 10 years, I have worked for major corporate departments in the following positions:

- ENGIE, Senior Business Owner and Agile Coach

- Louis Vuitton, Senior E-commerce Project Manager and Scrum Master

- EDF, Product Owner

- Ministry of National Education, Project Manager

- Ministry of Solidarity and Health, Project Manager & Change Management Lead

I have had the opportunity to work in very different environments, both within IT departments and with business teams, which has allowed me to adapt and understand the challenges of each stakeholder in a project.

I am therefore now able to support you in an agile transformation thanks to my adaptability, both operationally and strategically.

My background as a Product Owner/Manager in environments with complex information systems allows me to support each team in improving their products to create value.

As an agility facilitator, I help companies coordinate all IT and business teams.

Skills:

- Mastery of Agile frameworks: Scrum, Kanban, SAFe

- Facilitation of Agile workshops and ceremonies: Sprint Planning, Daily, Retro, Demo

- Agile management tools: Jira, Trello,

- Training: Facilitating Agile training sessions

- Coaching and mentoring: Supporting teams and leaders

- Change management: Supporting teams in the transition to Agile

- Continuous improvement: Optimizing practices and processes

- Product management: Product vision, roadmap, prioritization, specifications, testing

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Bordeaux (up to 30km), Paris (up to 10km)

ENGIE GBS
Senior Business Owner & Agile Coach
ENERGY AND UTILITIES
June 2023 - December 2023 (6 months)
Paris, France
Project to implement a multi-directional interface between several business applications in the digital real estate department
- Global project management
- Formalization of functional requirements
- Writing User Stories & acceptance criteria
- Facilitation and scoping of business and technical workshops
- Monitoring of implementation & adherence to schedules of the development team (external provider)
- Acceptance testing of deliverables to ensure conformity of deliveries
- Reporting on delivery progress, raising alerts and arbitration

Agile Coaching
- Reorganization of processes and progressive integration of agile best practices
- Creation of an agile framework inspired by Scrum
- Change management for agility: breaking down US, retrospectives...
- Workshop facilitation
- Identification and monitoring of qualitative indicators

Product Owner and administrator of the office booking tool back-office
- Backlog management and prioritization
- RUN management and coordination
- Support for compliance of existing systems in collaboration with the GDPR team
- Handling incidents, initial functional analysis of reported bugs (first point of contact for the user in case of incident and support for the user until incident resolution)

Support for the implementation of the collaborative tool Confluence for documentation management (needs analysis, proposal of solutions and different scenarios, proposal of an action plan for tool deployment)
Project Management Decision Support Intellectually Curious New Technologies API Web Services
Louis Vuitton
Senior E-commerce Project Manager & Scrum Master
LUXURY GOODS
June 2022 - May 2023 (1 year)
Paris, France
E-commerce replatforming project in headless in an international environment:

Solution: SFB2C and Mulesoft
- Orchestration/management of several projects in collaboration with E-merch, Omni services and E-commerce teams: schedule management, coordination with development and business teams, UAT phase monitoring
- Active and daily collaboration with various project stakeholders: IT and Business teams, Change management, EMEA Zone (Middle-East) & LVA (USA/Canada)
- Implementation and guarantee of the UAT execution methodology:

Preparation:
- Guarantee of UAT test plan quality: support for Business Owners in writing test cases (UAT) + data sets, preparation of test campaigns in the execution tool
- Creation of documentation for the test execution tool for testers to facilitate tool adoption
- Preparation of a workload plan: anticipation of resources to mobilize, preparation of test schedules based on Delivery
- Close collaboration with IT teams for Delivery monitoring: monitoring the availability of test environments, monitoring IS Sanity Checks before UAT launch
- Monitoring of the Delivery roadmap and various agile ceremonies (Sprint Planning, Grooming, Daily, etc.) in collaboration with each PO of the different squads (E-merch, Omni service, E-commerce)

Facilitation & Scrum Master:
- UAT instance management
- Monitoring bug resolution with IT teams and functional acceptance of their correction
- Ensuring adherence to feature deployment deadlines and communicating milestones to local users
- Daily support to local teams and coordination of their test execution
- Definition of KPIs for weekly reporting
- Optimal communication with Central and Zone teams on the progress of the next project steps
Project Management UAT Risk Management Professional Scrum Master Team Coaching Agile Methodology
EDF
Product Owner Salesforce
ENERGY AND UTILITIES
June 2021 - March 2022 (9 months)
Paris, France
Design, build, and maintain websites and mobile applications used by businesses.
In a context of diversifying customer expectations and societal digitalization, EDF wanted to develop all new features for both customer areas and mobile applications and improve user experience through a Salesforce CRM editor's Community platform and maintain these customer areas.

The project was carried out using an agile approach, following the Scrum method and the SAFe framework based on a prioritized backlog.
Within the Commerce Department, and the team responsible for managing customer areas, I held the position of Proxy Product Owner and Business Analyst.

Project stakeholders: Product Manager (1 person), Business Owner (3 people), Product Owner (1 person), Scrum Master (1 person), Business Analyst (2 people), Acceptance Manager (1 person), a development team (5 developers + 1 tech lead), a UX/UI team (2 people).

Responsibilities:
- Gathering customer, business, and functional (technical) requirements
- Scoping, technical and functional estimation of features
- Facilitating scoping and design workshops with Product Managers and UX designers and gathering necessary inputs for each feature
- Facilitating agile rituals in collaboration with the scrum team
- Writing User Stories
- Product backlog (creation and prioritization)
- Identifying interdependencies and dependencies with other feature teams
- Close collaboration with Tech Leads to validate technical choices
- Monitoring development and maintaining the Roadmap in JIRA
- Writing functional specifications in Confluence
- Writing acceptance test cases
- Executing functional tests and monitoring deliverable acceptance
- Cross-functional acceptance testing on major features involving all teams
- Managing the anomaly backlog and functional analysis
- Testing fixes implemented for anomalies

Deliverables:
- Delivery of new features and improvements to existing website and mobile application features within deadlines
- Documentation (instruction manual, acceptance test cases, specifications)
- User stories

Technical environment:
Microsoft Office, TEAMS, JIRA, Confluence, Salesforce
Product management Product Owner Leadership Agile User Stories Functional Acceptance Testing SAFe

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Master 2 (M2) Humanities and Management, Digital Management track
Nanterre University
2017
Humanités Marketing stratégique Marketing opérationnel Politique générale et stratégie d'entreprise Analyse financière Community management Outils numériques (HTML, JavaScript, Bases de données, ...) Stratégie de contenus et de partenariats E-commerce Droit de l'informatique et des nouvelles technologies et propriété intellectuelle Anglais professionnel
Bachelor in Digital Communication Project Management, "Creative Technologist" option
Passy Saint Honoré High School
2016
Maketing digital Community management Outils numériques (HTML/CSS/PHP/JavaScript) Suite Adobe Management des projets numériques Développement Front end et mobile Modélisation et impression 3D

Check out Cindy's education

Professional Certificate Les Entrepreneuriales
Les Entrepreneuriales
2018
Convince Organization Business Creation Team Management Project Management Communication
AUDIENCE FAVORITE AWARD 2017 from the Young Business Creation Competition organized by IDEFI-Créatic and Paris & Co.
Paris&Co
2017
Business Creation

Cindy Massou

Project/Product Management - Agile Coach

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