Cindy Lorena Suarez

Led the massive reconciliation of over 500 daily records, ensuring the resolution of chargebacks and settlements. Managed the flow of collections and payments through multiple banking gateways, ensuring balance integrity. Provided strategic support to Treasury and Accounting departments in monthly closing processes. Processed invoices to clients, ensuring the correct application of rates, conditions, and current regulations. Analyzed and resolved complex issues related to billing and payments. Achievements: Achieved 100% of quarterly reconciliation and settlement goals, ensuring a seamless monthly closing and receiving bonuses for excellent performance.

Coordinated the onboarding of new investors and performed technical analysis of credits under institutional policies. Prepared strategic monthly sales reports and monthly collections invoicing. Administered financial guarantees and issued remittance letters for comprehensive coverage management. Supervised supplier contracts, verifying compliance with the DGT (General Directorate of Traffic) and managing insurance policies. Managed the process of customer database registration, deactivation, and maintenance. Achievements: Led the commercialization and sale of productive vehicle credit portfolios to strategic investors, ensuring cash flow and company liquidity.

Executed multi-channel reconciliations of cash advances (withdrawals) and collections through external networks. Ensured balance integrity in the Ascard system by analyzing and reversing failed cash advances. Validated billing reports for suppliers and clients. Generated detailed reports in Excel on sales and card write-off analysis according to internal policies. Achievements: Responsible for generating and sending daily transaction and write-off reports to Management and the Accounting department, ensuring key data availability early in the day for strategic decision-making.