Cindy Eyang Biteghe

I assist French-speaking local authorities and institutions in deploying and succeeding with their citizen participation strategies, from implementation to measuring democratic impact.

At Go Vocal, I manage a portfolio of strategic accounts by combining an understanding of organizational objectives with change management support, ensuring that participation is not just a superficial exercise but becomes a genuine decision-making tool and a sustainable institutional competence, thus ensuring real and lasting adoption.

Portfolio (+ 700 accounts, +1.8M€ MRR)

Be the main point of contact for customers. Organize and conduct customer training sessions. Guide customers towards optimal use of Yousign. Identify those who are not making full use of the Product by analyzing data and prevent churn. Manage and develop my portfolio by identifying upsell opportunities, create quotations Ensure proof of value towards renewal through reporting, calls and Business Reviews. Contribute to product development by providing customer feedback to the Product team.

French scale-up expert in cybersecurity for businesses and public organizations. I was the CSM in charge of the Public Sector portfolio (+40 ministries, public bodies and IVOs).

Project management: build and integrations configuration follow-up with internal and client teams Customers onboarding, demos of the differents solutions Leading steering committees Measure user usage, adoption and engagement Identify development opportunities Act as the voice of the customer to the Product, Marketing and Sales teams Organize User Club webinars for public sector customers and prospects Write the monthly newsletter Creation of the Help Center