Freelancer profile translated to English.

Description

I am at your disposal for any type of task in the MOA field. With 28 years of experience, I am sure I can meet your needs in the following areas: Requirements analysis, Conducting workshops with users, Writing functional specifications, Creating test plans, User acceptance testing support, Change management support, Project management, Management of MOA, DEV or DATA teams, etc...

I am trilingual: French, English, Dutch with experience in managing major European projects (NL-GB-D-F-ES-PL).

Languages

Dutch
Native or bilingual
French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Can work on-site

Villechenève (up to 50km), Écully (up to 10km), Dardilly (up to 10km), Champagne-au-Mont-d'Or (up to 10km), L'Arbresle (up to 10km)

Freelance
Project Manager - Business Analyst
DIGITAL AND IT
September 2022 - Today (3 years and 9 months)
Lyon, France
ARC Europe France
Project Owner (Manager Business Analysis and Quality Assurance / UAT - testing)
AUTOMOBILE
May 1996 - June 2022 (26 years and 2 months)
69760 Limonest, France
25 years of project ownership:
IT project management from A to Z, change management
Facilitating workshops with users
Functional analysis for various business sectors: call centers, automotive assistance, finance, supplier payments, customer invoicing, complaints,...
Understanding needs, writing detailed functional specifications (SFD)
Trainer training, method and content auditing
Administration, configuration, level 3 support for complex applications
Digitalization of assistance business processes (call handling, dispatching, supplier and customer invoice management,...
RESPONSIBILITIES IN THE LAST POSITION

Supervision, facilitation, motivation of AMOA, QA/UAT teams
Recruitment: writing job offers, CV screening, recruitment interviews
Supplier selection: writing specifications, analyzing offers, pre-sales interviews, negotiation, skills transfer, relationship management
Initiation and coordination of application development projects
Management of service providers for application maintenance (TMA), steering
User needs analysis for business applications
Writing detailed functional specifications (complete project or evolution)
Application administration and configuration
Level 3 support for a range of business applications (approx. 300 users)
Functional specifications Workshop facilitation Workshop facilitation Training Change Management Change management support Functional acceptance testing QA testing UAT
ARC Europe France
Business and Functional Analyst / Manager Test Team
BANKING AND INSURANCE
September 2000 - March 2004 (3 years and 6 months)
Limonest, France
MAJOR PROJECTS ARC EUROPE FRANCE
One CMS group: selection and implementation of a unique case management tool across the Arc Europe group's subsidiaries
European, multicultural context and entirely in English.

Voicebot taxi: digitalization of the taxi dispatching process.

Venice: creation of a calculation engine for breakdown and towing service quotes, as well as an interface for managing negotiations with service providers.

Digital intake: digitalization of the assistance file creation process.

Sparx: interface with the group's file exchange platform.
European, multicultural context and entirely in English.

Invoice registration ergonomics redesign: redesign of the supplier invoice management tool (breakdown, car rental, accommodation, ...)

Incident management ergonomics redesign: redesign of the assistance case management tool (call taking, breakdown, mobility, diagnostics).

Design and evolution of the eCall platform: contribution to the implementation of the NF399 standard for civil security interoperability. Implementation of the standard in emergency call management systems. Creation within the tools of interactions between the accident vehicle, assistance, and emergency services.

Dematerialization of supplier invoices: creation of modules for receiving, interpreting, and integrating rental vehicle supplier invoices via EDI for automatic accounting.

ACT'auto: Creation of a data exchange tool with automotive breakdown services. Dispatching, acceptance, refusal, mission completion.

Adaptation of systems to new VAT regulations: analysis and implementation of new intra-community VAT regulations. Exception management. Adaptation of supplier invoice and customer invoicing management tools.

Design of the cACTus software suite:
Custom creation of a global solution for all automotive assistance businesses: Creation and management of the file, service organization. Management of supplier invoices up to export to general accounting. Management of customer invoices up to export to general accounting. Solution configuration tool.

TIME: Creation of a pan-European file exchange tool: Project with international scope (NL, B, GB, FR, D)

ARC-IP: Creation of an assistance management tool: Project with international scope (NL, B, GB, FR, D) subsidized by the European Community.
Functional specifications Functional acceptance testing UAT QA testing Requirements analysis Functional analysis