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Christophe V.CV

Christophe V.

Transition Growth & E-commerce Director

€850/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Christophe

15+ years of experience driving profitable growth and Digital transformation for leading brands with networks (Retail / QSR / E-commerce).

Former Digital Marketing Director at Domino's Pizza, I managed the E-commerce P&L, developing and executing complex Digital growth strategies combining data optimization / tracking, profitable acquisition, marketplace integration (e.g., UberEats), E-commerce, and CRM. I build and manage multidisciplinary teams as well as performance-driven agencies.

> My approach: 100% business, ROI, and execution-oriented. I don't produce theoretical reports; I implement scalable processes to generate immediate value.

> Why work with me in "Transition" mode?
Back from a year of expatriation in Singapore, I bring an international perspective and cutting-edge practices in customer experience and technology.

My immediate impact areas:
⚡ Transition Management (Marketing / Growth / E-commerce Director) => I challenge teams and agencies.
⚡ Omnichannel Profitability Optimization => I dissect the P&L to identify profitable growth pockets.
⚡ Acquisition and Retention Performance Audit (paid search / GEA, paid social, SEO/GEO, Data collection, CRM & Loyalty) => I identify the real incrementality of initiatives and reallocate investments. I structure the "creative machine" essential for performance.
⚡ Drive-to-Store Strategies & Network Animation (Franchises/Retail).

The 5 key indicators I focus on:
1. Net Sales
2. Contribution Margin (Operating Margin)
3. New Customer Acquisition Cost (nCAC) vs. Customer Lifetime Value (LTV)
4. Customer Satisfaction (NPS) and Online Reputation (social and customer reviews)
5. Working Capital Requirement (WCR)

>>> Let's talk about your next profitable growth challenge <<<
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Domino's Pizza France
    Digital Marketing Director
    RESTAURANTS AND FOOD SERVICE
    May 2023 - September 2025 (2 years and 4 months)
    Paris, France
    Network of 480 franchised restaurants | Managed a team of 7 people.

    Led digital strategy and loyalty programs. Defined and executed the digital roadmap, aligning growth, business priorities, operational constraints, and franchisee needs.

    Key achievements:
    + Multi-channel acquisition (search, social, affiliate, SMS): +21% ROAS over 2 years
    + Launch and development of delivery platforms (Uber Eats, Deliveroo): +120% sales
    + E-commerce, Optimization of mobile app, Websites, Kiosks, and POS: +7% engagement, +8% conversion
    + CRM and loyalty: +14% profit from existing customers

    Leadership & Governance:
    + Built and developed a high-performing digital team
    + Cross-functional leadership with IT, Product, Operations, and franchisees
    + Communication with management, franchisee partners, the group, and third-party partners.
    CRM & Loyalty Growth Hacking Customer Experience & CRO Food Marketplaces (UberEats, Deliveroo) Marketing
  • Carglass
    Digital Marketing Manager
    AUTOMOBILE
    January 2015 - December 2022 (7 years and 11 months)
    Courbevoie, France
    Network of 450 centers | Managed a team of 3 people.

    Responsible for digital acquisition, marketing performance, and digital transformation for the French market. Managed multi-million euro marketing budgets, an internal team, and several agencies (media, digital, data).

    Key achievements:
    + Doubled the share of digital leads in 4 years through TV, radio, and digital synergy
    + Deployed multi-channel acquisition strategies (SEA, SEO, Display, online video, Social, Retargeting, Email)
    + Developed advanced expertise in the Google ecosystem: +30% incremental leads
    + Led two major website redesigns (UX, SEO, tracking, and performance)
    + Implemented marketing automation and CRM solutions
    + GDPR lead for the marketing department
  • Carglass
    Competition and Development Manager
    AUTOMOBILE
    January 2012 - December 2014 (2 years and 11 months)
    Courbevoie, France
    Supported top management in developing the 5-year strategic roadmap.
    + Competitive analysis and local marketing plans
    + Developed an M&A expansion strategy
    + Defined a 3-year opening and relocation plan

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Education

  • Master Engineer
    École Nationale Supérieure d'Arts et Métiers (ENSAM)
    Master Ingénieur
  • Specialized Master in Industrial Design & Innovation
    Strate School of Design
    Mastère spécialisé Design Industriel & Innovation

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