Freelancer profile translated to English.

Description

Digital transformation consultant, I support companies in the digitalization of their customer relations, processes, and business tools.

With over 15 years of experience in France and internationally, I work on strategic scoping, maturity audits, roadmap definition, CRM and Data/BI project management, and change management.

My approach is pragmatic and results-oriented: start with business challenges, identify quick wins, structure a realistic path, and support its implementation.

My areas of intervention: customer relationship transformation, training, CRM, customer experience, customer journey digitalization, Data/BI, project management, AMOA, and national/international deployments.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 50km), Nice (up to 50km), Toulouse (up to 50km), Nantes (up to 50km)

Orange Business - Enterprise Line of Business
Digitalization and Customer Relationship Transformation Project Manager
TELECOMMUNICATIONS
January 2019 - January 2026 (7 years)
Scope: B2B customer relationship digitalization, Europe
Results: digitalization rate deployment in 10 countries
• Definition of digital strategy with subsidiaries: scoping, prioritization, roadmap
• Process/tool audits and internal/external benchmarking; identification of quick wins and target trajectory
• Co-construction of digital solutions in agile mode; animation of a country digital community
• Implementation of performance indicators and value monitoring
• Pre-sales: scoping, costing, contribution to presentations and mission sales
Consulting and Audit Project Management International Training Digital Transformation
Orange SA - Marketing Groupe (Business Intelligence & Big Data)
Big Data Project Director (Multi-subsidiary Program)
July 2011 - December 2018 (7 years and 5 months)
Scope: Monetization of B2C customer data, Europe and MEA
Results: deployment in 6 countries
• Definition of customer data use cases with subsidiaries; transformation of analyses into operational levers
• Negotiation of country business cases with executive committees; monitoring of value and milestones
• Personal data protection referent: Group/subsidiary alignment and data governance
• Animation of operational and strategic steering committees; risk and dependency management
• Management of a team of 4 people
Data Visualization Project Management International Training
Orange Entreprises
Project Manager
March 2009 - June 2011 (2 years and 3 months)
France
Project management for a video conferencing room booking website in France and internationally
Project Management International Training