Christopher Schäffer

Coordination and support of the company-wide rollout of Microsoft Teams telephony, including planning, coordination, and implementation of introduction steps. Integration of AI-supported approaches (prompting, use case development) to support work processes and training concepts. Responsibility as AI and Copilot Officer for trainers and moderators in the project environment. Support for webinar moderation through AI agents. Development and management of a knowledge base with Copilot. Conception and support of pilot and rollout phases. Development of enablement concepts. Goal: Structured rollout in the enterprise environment. Standardized introduction processes. Sustainable user acceptance through an enablement architecture.

Analysis of the existing SharePoint basic configuration and the requirements for document collaboration with external project partners. Configuration of a SharePoint site for structured document exchange, including design, file structure, and status tracking. Implementation of automations and metadata for improved document organization. Execution of tests and coordination of results with the customer. Creation of technical documentation for sustainable use and further development of the solution. Result: Structured SharePoint environment for secure document exchange. Improved transparency of document statuses and project status. More efficient collaboration between internal teams and external partners.

Tasks: Consulting on Microsoft 365 and Modern Work in the banking environment. Development of customized Modern Work solutions for bank-specific requirements. Conception and execution of on-site training and webinar series for banks (end-users, managers, multipliers). Quality assurance of M365 admin webinars (CSP tool, iQ.Suite). Coordination with banks, service units, and project teams. Creation of self-learning content for the TTS QuickAccess portal. Result: Sustainable adoption of Microsoft 365 in the banking sector. Scalable training and self-learning structures for nationwide use. Strengthening of digital competence in specialist departments and service units.