Freelancer profile translated to English.

Description

Workstation Engineer / L3 Support with over 10 years of experience in Microsoft, Digital Workplace, and user infrastructure environments.

I assist companies and administrations in the administration, optimization, and advanced support of their Windows, Microsoft 365, and workstation environments. I am involved in resolving complex incidents as well as in evolution, deployment, and continuous improvement projects.

Currently on assignment with the France Travail IT Department, I hold a national technical expertise role in digital accessibility solutions and adapted workstations, supporting over 30 technicians across the country.

Throughout my career, I have also participated in numerous projects related to the Digital Workplace, Teams Rooms, ITSM tools, application deployments, Microsoft 365 environments, monitoring, and user infrastructures.

Recognized for my autonomy, analytical skills, and ability to quickly acquire new skills, I enjoy working in complex environments that require rigor, a service-oriented mindset, and strong technical expertise.

Key Skills:

• Microsoft 365

• L2 / L3 Support

• Windows 10 / 11

• ServiceNow

• SCCM / MECM

• Teams Rooms

• Digital Workplace

• Digital Accessibility

• Active Directory

• PowerShell

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Bourges (up to 50km), Paris (up to 50km), Orléans (up to 50km), Lyon (up to 50km), Nantes (up to 50km)

France Travail DSI
L3 Technical Support Engineer / Workstation & Digital Accessibility Expert
PUBLIC SECTOR
March 2023 - Today (3 years and 4 months)
Orléans, France
National expertise in digital accessibility solutions and adapted workstations within the France Travail IT Department.

• Analysis of business needs and recommendation of technical solutions
• Expertise in Windows 10/11 and Microsoft 365
• L3 Support and support for over 30 technicians
• Technical validation (VNR) and approval of hardware and software
• Participation in Digital Workplace projects
• Technical documentation and continuous improvement

Environment: Windows 11, Microsoft 365, ServiceNow, Teams, Digital Accessibility
Microsoft 365 Windows 11 ServiceNow Digital Accessibility ITSM
Relyens
L2 Support Technician / Digital Workplace
BANKING AND INSURANCE
May 2020 - March 2023 (2 years and 10 months)
Bourges, France
Administration and operational maintenance of workstations and collaborative tools.

• KACE K1000/K2000 Administration
• IT and mobile phone fleet management
• Microsoft Teams Rooms deployment and support
• Freshservice (ITSM) Administration
• Management of printing and multifunction equipment
• Participation in Workplace and Microsoft 365 projects

Environment: Microsoft 365, Teams Rooms, Freshservice, KACE, Android Enterprise
Microsoft 365 Freshservice Digital Workplace L2 Support IT Asset Management
Armatis
IT Service Center Administrator
TELECOMMUNICATIONS
December 2019 - May 2020 (5 months)
Nevers
Administration of approximately 400 workstations and participation in infrastructure projects.

• L1 to L3 Support
• Monitoring via Nagios
• Microsoft 365 Migration
• VPN Deployment
• ITSM Tools Management
• Creation of master images and application packages

Environment: Windows, Microsoft 365, Nagios, BMC Client Management, Veeam
Microsoft 365 Monitoring L3 Support Veeam Backup Infrastructure