Freelancer profile translated to English.

Description

For over twenty years, I have been supporting companies in the success of their digital transformation projects, particularly in the field of Customer Relationship Management (CRM).

Languages

English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 100km)

Free Lance
Salesforce CRM Project Specialist ☁
CONSULTING AND AUDITS
May 2022 - Today (4 years and 1 month)
CRM transformation projects on the Salesforce solution: support throughout all project phases (from specifications to go-live), project management, team management (functional and technical), Business Analysis Support.

• Last mission completed (5 months): Projects Director (Transition Management)
o Client: TotalEnergies
o CRM Scopes: Salesforce Industries, Service Cloud, Sales Cloud, Pricer, Legacy
o Project Governance and management of internal teams (Salesforce, urban planners & architects, testing team) and coordination of integrators (CGI and Accenture)
CGI
Consulting Services Director ☁
DIGITAL AND IT
March 2021 - April 2022 (1 year and 1 month)
Paris, France

Management of a profit center dedicated to the Salesforce offering & Management of fifteen employees

o Responses to tenders
o Project scoping and management
o Team management (Business Analysis Support & Engineering)
o Relationship with Salesforce Publisher
o Human Resources: Performance Review / Development Plan / Administrative Management
o Staffing and Utilization Rate Management
o Recruitment

REFERENCES & MISSIONS:

Stork Express

• Management and implementation of an MVP (1 month) as standard on Salesforce CRM (Sales Cloud)
o Cost estimation & methodology
o Preparation and facilitation of workshops, project committees
o Management of a Business Analyst
o Participation in deliverables: workshop support, minutes, design document

Ministry of National Education and Youth and Sports

• Management of the team for a POC (4 months), HR vertical on Salesforce Experience Cloud (front and back) targeting one million users
o Management of a team of 5 developers
o Coordination with the Business Analysis Support team
o Coordination with the publisher and challenging them
o Task assignment and monitoring
o Reporting
o Analysis of client needs versus possible solution limitations
o Risk analysis
o Assistance in drafting the tender response and related deliverables: Quality Assurance Plan, organization and project approach, review of cost estimates and associated functionalities...
Indépendant
My CV
CONSULTING AND AUDITS
July 2018 - March 2021 (2 years and 8 months)
07/2018 to March 2021 Independent Salesforce.com CRM Project Specialist

- CRM transformation projects on the Salesforce.com solution: support throughout all project phases (from specifications to go-live), project management, team management (functional and technical), Business Analysis Support.

☁ Last mission completed (8 months): Senior Business Analyst
o Client: Groupe Soufflet (Agri-food), Key Accounts Project
o CRM Scopes: Sales Cloud + custom business objects, 250 users
o Preparation and facilitation of workshops / Simple configuration / Minutes / Functional specifications, testing, acceptance support
o Management of two developers (on-site and Offshore)
o Facilitation of Project Steering Committees

10/2017 to 06/2018 ALTRAN IT Team Manager

Management of a profit center & Management of a team of 50 consultants.
Managed profiles: Business Analysis Support, Project Manager, and Salesforce.com profiles.
- Operational monitoring of consultants and clients
- Career management, annual/development interviews, administrative management (leave / RTT)
- Recruitment
- Participation in drafting tender responses
- Business development (Industry Sector: Energy, retail, pharma)

07/2013 to 09/2017 ALTRAN Project Manager & Senior SFDC Consultant

☁ Salesforce.com Project Manager (Business Analysis Support & Engineering)
Implementation of CRM for:
o SUEZ RV France (Sita, 450 users), strong integration into the IS, Sales, Customer Service, Marketing, mobility. 19 months
o ENGIE (Businesses and Communities): approximately 400 users, strong integration into the IS, Sales, Communities. 6 months.
o ENGIE (Cofely Services & Networks), approximately 400 users, sales, Customer service. 16 months.
☁ Senior Salesforce.com Consultant
o Needs Expression, prototyping / POC for Institut Louis Bachelier: 3 months.
o Redesign and implementation of the Salesforce CRM visibility model for Daher company (1 month)

01/2013 to 06/2013 Independent CRM Consultant

- Consulting: audit, needs expression, solution and provider selection assistance, cost estimation, workshops
- Integration: CRM transformation project on the Salesforce.com solution in particular

06/2012 to 12/2012 EXL GROUP (became Talan) Consulting and integration of solutions Associate Director in charge of CRM Offerings

- Creation of the Salesforce.com Offering for EXL MC² (Marketing, Cloud, CRM)
- Development of methodology and dedicated supports for Consulting, Integration, Application Maintenance, and Evolution offerings
- Pre-sales: tender responses, opening of five new accounts
- HR & Administrative: recruitment of employees, mission monitoring, contractual management

06/2008 to 05/2012 LOGICA FRANCE (became CGI) Consulting and integration of solutions
Salesforce.com Offering Manager

- Management of the Salesforce.com department: 20 employees
- Business development: account opening, project wins (Revenue generated: over €6 million)
- Management of the Salesforce.com partnership up to the signing of the Global partnership
- Pre-sales: tender response, Bid Management, POC, presentations
- Delivery: Planning, budget monitoring, quality, invoicing, and client satisfaction monitoring
- HR: recruitment of about ten employees, career monitoring, assignment committees
- Creation of the Logica methodology for implementing the Salesforce.com solution
- Missions & projects: Johnson and Johnson, Argus de la Presse, Malakoff Médéric / CNP, GeoPost, Chronopost International, Annonces Jaunes, Areva T&D, Veolia Transport, Mutuelle Générale

06/2007 to 06/2008 AXOA (became Deloitte) IT services company specializing in CRM
Functional Consultant & Project Manager

- Salesforce.com projects: ADP Clearing GSI (Functional Consultant), Hachette Lagardere Active (Project Manager), Elyo Suez Thermal Energy Department (Consultant and Project Manager)
- Pivotal Project: PagesJaunes, implementation of Pivotal for Customer Service
- Moss 2007: Toyota, decommissioning of Lotus Notes for workflows
08/1999 to 05/2007 T-ONLINE FRANCE & CI
Internet Provider Project Manager (Customer Service Department)

- Management of projects for the Club-Internet Customer Service Department aimed at improving Customer Service quality. Responsible for scripting and Knowledge Management

INITIAL EDUCATION
1996 - 1997 Master of Science in Information and Communication Sciences: Mention Bien.
Université Paris X - Nanterre
LANGUAGES
English Technical