Freelancer profile translated to English.
Back to original languageAbout Christophe
MY SERVICE OFFER:
> IT Service Management: optimization and implementation of ITIL processes (incidents, problems, changes, and configurations) and ITSM tools, creation and management of service desks, RCA follow-up, continuous improvement, CAB facilitation, operational deployment, documentation, and cross-functional communication.
> Change Management: complete project management or change support, risk analysis, budget management, team leadership, Agile, Lean, classic, or hybrid methodologies.
> Management: supervision, skill development, international service desk management, performance monitoring, financial management, vendor management.
> IT Infrastructure Management: cloud migration, FinOps, obsolescence management, maintenance in operational condition (MCO), disaster recovery plan (PRA), technology watch.
French
Native or bilingual
English
Fluent
Can work on-site
Lyon (up to 50km)
Experience
- SanofiIT Project LeaderPHARMACEUTICALS INDUSTRYJanuary 2026 - March 2026 (2 months)Lyon, FranceAnalysis, scoping, and management of industrial projects, including IT needs, within a framework of quality (GxP), security, and continuous improvement.
- WEKIITSM Project ManagerBANKING AND INSURANCEFebruary 2025 - December 2025 (10 months)Lyon, FranceClient ADENES group: audit and optimization of the application support organization. Creation of an N2 support team. Improvement of existing ITSM processes. Upgrade of the iTOP ITSM tool.
- ProsolIT Infrastructure ManagerRETAIL (LARGE RETAILERS)August 2024 - December 2024 (4 months)Chaponnay, France• Supervision of the technical architects team (cloud, system, network),• Management of infrastructure modernization and evolution projects,• Implementation of continuous improvement processes,• Microsoft Azure FinOps monitoring,• Vendor management and service monitoring,• Budget management and expense tracking
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Education
- Google AI Essentials CertificationGoogle2025Google AI Essentials
- University Diploma in Management Information TechnologyIUT de Clermont-Ferrand1999DUT informatique de gestion
Certifications
- ITIL4 FoundationPeopleCert2026