Christophe Hello

**Mission**: Redesign, unification, and accessibility compliance of digital ecosystems to transform complex administrative and financial processes into fluid and centralized experiences.
**Savings – Centralization & Pedagogy**: Merging multiple product platforms (PER, PERCO, PERO...) into a single entry point to offer a consolidated view of assets.**Results**: 20-point increase in CSAT through journey centralization and pedagogical simplification.
**B2B Management – Productivity & Expertise**: Design of the target version to simplify the management of collective contracts for executives, HR managers, and third-party declarants (accountants).**Results**: –15% in customer support calls.
**B2C Health – Policyholder Management**: Redesign of the customer portal dedicated to health insurance to streamline reimbursement consultation and service management.**Results**: Streamlined daily interactions (downloading third-party payment card, reimbursement tracking)

**Mission**: Leading the UI department and ensuring the coherence of the transverse customer experience for all 39 Regional Banks.
**Management & Staffing**: Leading and upskilling a team of 12 UI Designers. Managing workload, recruitment, and supporting employee career progression.
**Governance & Coherence**: Ensuring transverse coherence. Defining rules for integrating new projects into the Crédit Agricole ecosystem to guarantee a unified experience.
**Design System**: Leading the evolution strategy of the "Muesli" Design System. Facilitating "Design Office Hours" (co-design workshops) to streamline communication between business units, designers, and developers.

**Mission - Global Digital Transformation Leadership**: From the creation of a critical business tool to the redesign of the corporate website.
**Project Leadership & Team Building**: Assembling and leading a dedicated team (UI + Developers) to ensure the complete production cycle. Acting as a pivot between business, scientific, and technical needs.
**Business Tool**: Leading and creating a complex SaaS ecosystem from scratch for biologists. Recruiting the team (Design/Dev) and delivering a business tool.
**Corporate Website & Design Strategy**: Redesign of the institutional website. Creating the new Art Direction and implementing a transverse Design System.