Freelancer profile translated to English.
Back to original languageAbout Christophe
With over 20 years of experience in the Retail sector, I created my own consulting firm with the main activities of designing websites/e-commerce, as well as supporting companies in their digital transformation.
I rely on a very solid operational experience in distribution (management of profit centers, management of regional structures) which gives me a very concrete vision of the field impacts of projects related to this sector. I also contributed to the transformation of major reference groups by managing strategic and complex projects in business or IT contexts with high operational impact.
Working with General Management, CIOs, or CDOs, I have acquired a strong understanding of the strategic, business, and technical challenges related to the projects managed.
French
Native or bilingual
German
Conversational
English
Fluent
Can work on-site
Nantes (up to 50km), Versailles (up to 20km), Nantes (up to 80km)
Experience
- CarrefourProduct Owner / Project ManagerRETAIL (LARGE RETAILERS)September 2024 - Today (1 year and 9 months)Massy, FranceProduct Owner responsible for the deployment of BPM, a workflow automation solution for articles and suppliers concerning buyers, MDM, Promotions, and Supply.• Lead the deployment of the BPM workflow based on the ServiceNow platform within Carrefour, ensuring its alignment with business needs and successful implementation;• Assume the role of Product Owner for the BPM project: defining the product vision, gathering and prioritizing user needs, managing the backlog, and coordinating with the development team to ensure the delivery of expected features;• Co-pilot strategic actions related to the BPM project;• Design, organize, and lead all project monitoring and steering committees (e.g., Coproj, Copil). Prepare meeting materials, present project progress, and ensure follow-up on decisions and action plans from these committees;• Ensure transversal project management: planning key stages, monitoring progress, managing risks and issues, and implementing performance indicators to effectively manage the project from start to finish;• Coordinate the various teams involved (business teams, IT department, external partners, etc.) to align all stakeholders on the BPM project objectives;• Lead the change management related to the implementation of the new BPM workflow (training plan, documentation, user support) and encourage the adoption of new processes;• Ensure the alignment of the BPM workflow with existing business processes and Carrefour's strategic objectives;• Gather user feedback, identify optimization opportunities, and propose functional or technical evolutions to increase process efficiency in the long term;• Monitor change management indicators and report to project bodies (Coproj, Copil).
- Groupement les Mousquetaires - STIMEProject DirectorRETAIL (LARGE RETAILERS)October 2021 - Today (4 years and 8 months)Châtillon, FranceAs part of the implementation of its new ERP (Gold), the group is undertaking a major transformation project (LOREA) that impacts not only the French/Belgian stores but also the E-Commerce division, logistics, and more broadly, all support services of the network.LOREA is an integrated tool that will be able to synchronize data in real-time, end-to-end, and provide visibility into the group's activity and performance.The project, with a minimum duration of 5 years, is divided into 2 distinct scopes (Traditional and Full), the first presenting the complexity of temporarily interfacing the Legacy system with the new ERP.It is in this context that the client wished to identify a project director (stream leader) to manage the Legacy part during the transitional phase but also to generally ensure success in the design and delivery of the LOREA project.• Understanding / analysis of client needs and their challenges;• Preparation and participation in decision-making bodies such as steering committees / monitoring committees;• Management of schedules and workload plans in conjunction with the Store division director;• Leading and organizing project teams;• Cost estimation with teams of various functional and technical evolution needs;• Monitoring the execution of deliverables in terms of deadlines, budget, quality;• Organization and monitoring of methodology;• Taking charge of the progress and execution of the various implementation phases;• Monitoring and analysis of project analytical results and definition of necessary corrective actions;• Inter-Stream communication and Reporting;• Leading and coordinating all activities with the various project stakeholders.
- ADEO SERVICES (via KRISTOR CONSULTING)Program ManagerDIGITAL AND ITJune 2021 - September 2021 (4 months)Villeneuve-d'Ascq, FranceADEO Services is the digital platform responsible for all digital transformation projects for brands like Leroy Merlin, Weldom, Bricoman, or Zodio.As part of its cross-functional and Marketplace projects, ADEO was looking for a PM with the mission of managing and coordinating a set of products (multi-platform/domains):- Around a component of unified account management (management, control, administration);- Around the customer journey/experience through authentication, compliance, reference data, authorization products, etc.;- Around supporting other projects (monitoring, methodology, assistance).• Organization of macro impact studies with the relevant domains;• Refining business ambitions to make them "initiatives" (providing business value) manageable within products;• Prioritization of these initiatives with the requesting Business Units / brands;• Populating the backlogs of the concerned products / co-writing epics / user stories with the POs of the impacted products;• Participation in sprint planning to populate the product and help organize sprints to ensure cross-functional progress;• Monitoring the cross-functional schedule, reporting on progress, managing alerts, proposing alternatives or approaches to resolve complex situations;• Monitoring the actions / activities of each product that impacts the overall trajectory (product testing, release, environment, etc.);• Creating collective engagement and federating project stakeholders and contributors;• Supporting BUs in their adoption of organizational and technical change;• Communication with Domain Leaders and promotion of topics to communities, platforms, and professional BUs;• Production of various materials (Digest, training, meeting support, minutes, ...).
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Education
- ESSEC Executive Education - Leadership ProgramESSEC Executive Education2007Diplôme de Validation des acquis de Leadership obtenu dans le cadre d'une formation continue concernant les directeurs zone Europe de la Fnac.
- DESCAF (Diploma of Higher Commercial, Administrative, and Financial Studies)SKEMA Business School, Lille1993Sup de Co Lille, là où j'ai non seulement "appris à apprendre" l'entreprise mais aussi développé ma personnalité et mes convictions.
Certifications
- Level 6 Web Developer Integrator DiplomaIFOCOP (Saint Quentin en Yvelines)2018