Freelancer profile translated to English.
Back to original languageAbout Christophe
Profit center director / Multi-site activity manager, 20+ years of experience in operational, budgetary, and human steering of complex structures.
Accustomed to managing large organizations, steering economic performance (budget, KPIs, action plans), managing executive teams, and maintaining a demanding yet constructive social climate, I combine a results-oriented culture, a sense of customer service, and field leadership.
As a committed manager, I deploy the company's strategy as close as possible to the teams, ensuring quality, personal safety, and sustainable site performance.
French
Native or bilingual
Can work on-site
Toulouse (up to 50km), Paris (up to 50km), Bordeaux (up to 50km), Montpellier (up to 50km)
Experience
- SPIE ICSService Center DirectorDIGITAL AND ITMarch 2020 - July 2025 (5 years and 4 months)Director of an outsourced Service Center (Service Desk), operated 24/7, multi-site, and shared, with complete economic and operational responsibility:• P&L Management: budget construction, profitability monitoring, cost and margin optimization;• Definition and deployment of the center's development strategy (offers, capabilities, organization);• Design, structuring, and marketing of service offers to clients;• Direct management of Production Managers and operational teams;• Guarantee of service quality, contractual commitments (SLAs), and client satisfaction;• Overall responsibility for the site and production infrastructures;• Management of recruitment, skills development, and team structuring.
- SPIE ICSSenior Outsourcing ConsultantDIGITAL AND ITMay 2015 - March 2020 (4 years and 10 months)Cross-functional role with a strong business dimension, focused on revenue growth and offer structuring.• Development and structuring of the outsourcing business (offers, service models, pricing);• Strategic support for sales teams (pre-sales, presentations, closing);• Sale of high value-added services to Key Accounts;• Development and securing of the existing client portfolio;• Management of incoming transitions for Key Account contracts (business takeover, economic performance).
- SPIE ICSRemote Services ManagerDecember 2011 - May 2015 (3 years and 5 months)• Manager of the Remote Services activity (IT, Network, Telecom) in a multi-client 24/7 context;• Guarantee of the quality of service delivered and support for the development of Remote Services.
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Education
- Management CoachingACCES TALENTS2023Coaching Management
- Profit Center Manager 2 - Optimize your relational strategiesARUM AcCESs2021Responsable Centre de Profit 2 - Optimisez vos stratégies relationnelles