About Christophe
English
Fluent
French
Native or bilingual
Experience
- L’Oréal S.A - L’Oréal FranceWeb consultant on SFCC e-commerce applications for Europe/Middle EastFASHION AND COSMETICSAugust 2019 - Today (6 years and 10 months)Levallois-Perret, FranceAchievements:● Incident and problem management:- Analysis of the causes and criticality of incidents- Management of impacted external service providers:■ SFCC: development and webmastering teams■ OMS■ PSP: Ingenico, Cybersource, Adyen■ SAP■ WMS: interaction with supply teams and warehouses■ CRM (Salesforce)■ Analytics tools (GTM)■ Third-party flows: Google feed, rates & review, package tracking- Management of deployment schedules for corrections/evolutions in compliance with SLAs- Analysis of recurring incidents and project management to implement sustainable solutions● Release monitoring- Validation with the SFCC integrator of the content of the releases- Constant monitoring of the progress of subjects- Management of tests during evolutions of third-party systems (SAP, OMS, PSP)- Adaptation of processes to new functionalities implemented on the sites● Management of e-commerce events (Black Friday, Cyber Week, Christmas, sales)- Referent during these events- Communication management, dashboard sharing- Organization of specific processes to optimize the responsiveness of teams from different systems in critical periods● Supervision- Of all e-commerce flows- Of SFCC jobs for importing and exporting data- Of the availability of sites, their functionalities and those of their interfaces● Tooling: development of an application (Vue.js, NodeJS) allowing- flow monitoring- parsing of files constituting the flows between systems- SFCC data export (OCAPI)● Documentation:- Writing operating procedures
- SFRWeb DeveloperTELECOMMUNICATIONSJune 2019 - July 2019 (1 month)Paris, FranceThe SFR Analytics team wanted to migrate its geolocation data management application to more recent versions of PHP / MySQL.The mission consisted, in a limited time, of developing an action plan and validating the feasibility of the version upgrade.Achievements:• Quick understanding of the architecture and specific issues of the application (as it processes sensitive and protected data, a complex architecture has been implemented to reduce the risk of data leakage)• Development of actions and planning for the technical version upgrade• Setting up the necessary infrastructure:• Installation and configuration of VMs to host the application in its new version• Installation and configuration of software components in the target versions• Development of a test plan validating the feasibility of the version upgrade• Performing tests and necessary corrections• Creation of stubs to simulate the application's interfaces with systems not accessible in the development environment
- TravysDeveloper / Technical ManagerTRAVEL AND TOURISMSeptember 2017 - January 2019 (1 year and 4 months)Paris, FranceThe company Travys designs and develops solutions for tourism professionals: product management, reservations, file management, invoicing, etc.My mission was to design and create all the tools and applications desired by customers, to complement the proposed offer:• Design and creation of several web applications in PHP (B2B and B2C allowing online booking and payment of trips, management of booking files, invoicing, ...)• Design, creation and maintenance of a WCF webservice allowing to interface the Travys application with other reservation systems• Improvement of customer service via the automation of processing on business data (exports, statistics, automatic cancellation of files, e-mailing, ...)• Pre-sales and support of new customers
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Education
- EngineerEPF, School of Engineering2012L'EPF délivre un diplôme d'ingénieur généraliste. La formation que j'ai suivie, contenant une spécialisation en informatique, permet d'avoir à la fois des compétences génériques sur la gestion de projets, le management, la compréhension des enjeux de différents métiers, mais également d'acquérir de solides compétences techniques en l'informatique.