About Christophe
French
Native or bilingual
English
Fluent
German
Conversational
Experience
- PAGAMONFounder PresidentCONSULTING AND AUDITSMarch 2013 - April 2025 (12 years and 1 month)Paris, FranceStrategy and Governance
- Definition and management of strategy
- Translation into operational roadmaps (offers, expertise, recruitment)
- Representation with strategic clients and partners
Business Development and Growth- Management of key account client portfolio: Renault, Volvo Car France, Club Med, EssilorLuxottica
- Supervision of commercial & marketing directions
- Communication strategy, partnership establishment (En Contact magazine, PSG...)
Management and Organization- Leadership of the executive committee, team structuring (~20 consultants)
- Recruitment of around one hundred employees
- Implementation of a consultant training program
- Team evaluation - Management of compensation policy: bonuses, profit-sharing, PEI/PERCO
Financial Management- Monitoring of financial and performance indicators (Revenue €2.3 to €2.8 million/year), cash flow management
- Optimization of internal costs and resources – Internal project financing
Innovation & Transformation- Enrichment of the service offering: Strategy, Customer Experience, Innovation, Data, Transformation
- Development of sector-specific or thematic viewpoints
- Creation and management of the website www.pagamon.com
- RenaultManagement of all missions carried out within the Client and Engineering DepartmentsAUTOMOBILEMarch 2013 - February 2025 (11 years and 11 months)Paris, France
- Global customer experience improvement program: implementation and multi-country deployment of omnichannel customer experience – 32 countries - (36 months),
- Overhaul of customer satisfaction measurement (6 months),
- Data flow modeling for residual vehicle value calculation (4 months),
- Creation of a digital car rental offer for individuals in Europe (3 months),
- Restructuring and management of the contact strategy during a product launch for the "light commercial vehicles" range (Generalist Manufacturer) (9 months),
- Alignment of the launch strategy for a new light commercial vehicle (9 countries, price positioning, sales volume per country, communication plan) (12 months),
- Organizational audit of the customer and dealership network department of a generalist manufacturer (2 months),
- Facilitation of a seminar: review of the collaboration between two automotive manufacturers in the development phases of new vehicles (3 months),
- Definition and implementation of a Group simplification program (14 months),
- Alignment of two project organizations within the framework of a joint automotive platform development (4 months),
- Structuring of a disruptive innovation project to improve the development and testing of an air conditioning system (4 months),
- Organizational diagnosis of Engineering subcontracting (4 months),
- Development of an electric vehicle: definition/implementation of a new organization and new Agile operating methods (12 months),
- Deployment of Agile transformation for a future high-end electric vehicle (Generalist Manufacturer) (12 months)
- Volvo Car FranceTransformation of the distribution network (dealerships)AUTOMOBILESeptember 2023 - January 2025 (1 year and 4 months)Paris, France
- Management of the distribution network transformation (130 sites) with a focus on volume growth, electrification, and digitalization of operations
- Design and facilitation of a transformation program in collaboration with the French subsidiary: coaching of site managers and distribution group coordinators
- Alignment of the manufacturer's strategy and that of the dealerships to drive growth, position a Premium brand, and promote electrification
- Management of the dealership coaching program (130 sites): diagnosis, vision, action plans to develop their target operating model (TOM) at both the individual dealership and group level
- Modeling of margin projections and analysis of dealership profitability in the context of integrating electric vehicles into the range
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Education
- MasterKedge Bordeaux1996Mastère Spécialisé, Achats et Supply Chain
- Business SchoolINSEEC U - PGE1995