Freelancer profile translated to English.
Back to original languageAbout Christine
đź‘‹ Looking for a responsive, autonomous, and results-oriented freelancer to manage your clients or develop your sales?
I'm Christine, with over 10 years of experience in client relations & commercial development. I can help with your concrete needs: complaints, after-sales service, prospecting, loyalty.
I'm available for a quick chat about your challenges.
With this professional background (freelance & employee), I handle all stages of the customer journey — from prospecting to loyalty — with a constant focus on performance, quality, and efficiency.
đź’ˇ Why choose me?
â–Ş Responsive, reliable, autonomous
â–Ş Comfortable with professional tools
â–Ş Results-oriented + customer satisfaction
â–Ş Represent your brand as if it were my own
⚙️ What I do concretely:
âś” Customer Relationship Management
Responding to requests, after-sales service, handling complaints, digital support, case management (claims, warranties, etc.) — I am your reliable, precise, and human point of contact.
âś” Sales & Commercial Development
Targeted prospecting, intelligent follow-ups, service sales, personalized offers, customer portfolio loyalty. Objective: generate revenue and build customer retention.
âś” Operational Support & Coordination
Order tracking, intervention scheduling, coordination of after-sales or technical teams. I streamline your operations so that the customer remains satisfied, even in case of friction.
🧠Tools I master or use:
HubSpot · Pipedrive · Zendesk · Aircall · Office Suite · Various CRMs · Canva · Google Workspace · Notion
🎯 Areas of intervention:
B2B - B2C · Insurance · Services · Retail · Digital · E-commerce · SMEs · Startups · Key Accounts
French
Native or bilingual
English
Basic
Can work on-site
Paris (up to 50km)
Experience
- IRAP santéInside Sales RepresentativeJanuary 2024 - November 2024 (10 months)Targeted prospecting and identification of commercial opportunities. Design of personalized offers, negotiation, sales closing. Quality monitoring, intervention planning, and logistics coordination.
- KL et Eodom – Pour LCDA, Homeserve, Auchan – 2017 à 2023FREELANCE CUSTOMER RELATIONSHIP SERVICEPUBLISHINGJanuary 2017 - December 2023 (6 years and 11 months)Customer relations (products, warranties, services). Claims management (opening, follow-up, additional service sales). Dispute and complaint resolution. Advice, digital support for clients.- Mock-up design and Editing
- HELLOPROB2B INSIDE SALES REPRESENTATIVEJanuary 2012 - January 2016 (4 years)Loyalty and development of a corporate client portfolio. Sales of complementary services, personalized advice. Quality monitoring, customer satisfaction.
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Education
- Digital MarketingLEARNINGSHELTER2025Développer sa clientèle Marketing Digital
- Publisher of printed and digital booksSchool of Information Professions - EMI2018Concevoir et produire des livres imprimés et numériques Graphisme, iconographie, correction, révision, relecture, fabrication
Certifications
- Digital MarketingLEARNINGSHELTER2025