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Christine HanbouryCH

Christine Hanboury

Technical Support Level 3

€400/day
Marseille, FR
15+ years
Oracle SQL Developer
Crystal Reports
SQL
Adobe Photoshop
Accounting

Average response time: 1 hour

Freelancer profile translated to English.
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About Christine

Holder of a Technical Degree in Management Information Systems, with 17 years of experience in technical support. Confirmed IT support professional, specializing in customer service and ticketing systems. Highly motivated, I wish to develop my skills in a stimulating work environment where I can broaden my knowledge. Speaks English (IELTS score 7), French, and Arabic.

  • Arabic

    Native or bilingual

  • French

    Conversational

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Omega Software S.A.R.L.,
    Technical Support Level 3
    October 2007 - June 2024 (16 years and 8 months)
    Beirut, Lebanon
    • Diagnose and resolve technical issues related to software and hardware, and install applications and programs for clients remotely (TeamViewer, AnyDesk, …)
    • Fix bugs related to reports using "Crystal Report" and escalate bugs requiring coding by coordinating with the development team using "Jira"
    • Fix client database issues in "Oracle" using "SQL" queries.
    • Comprehensive knowledge, understanding, and analysis of all Omega Software products, including Point of Sale (POS), Back Office, Inventory for Restaurants and Retail, CRM, Loyalty, E-Commerce, Reporting, …
    • Document technical knowledge such as user manuals, technical manuals, latest software updates, and knowledge base
    • Speak with clients step-by-step to help them resolve their technical issue, Manage ticketing system, Skype support, emails, chats (LiveChat), phone calls
    • Offer software training to clients (online via zoom, or in office)
    • Manage company accounting, cash collection, invoicing, and product shipping
    • Fix designs for the company using Adobe Photoshop
    • Perform manual tests for the software to find issues and bugs in the system
    • Identify bugs and communicate defects to developers
    • Assist developers in understanding the business from the client's perspective
    • Interact with clients to understand their needs and document them
    • Support the testing process and ensure the implementation meets client needs before delivery
    • Follow up with clients after each appointment to ensure service quality
    • Prepare PowerPoint presentations
    Adobe Photoshop Oracle SQL Developer Jira SQL Crystal Reports
  • P.R. Works
    Promoter
    June 2005 - September 2007 (2 years and 3 months)
    Beirut, Lebanon
    - Communicate with customers and present new products
    - Explain all details to convince customers to buy products

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Education

  • Technical Degree in Management Information Systems
    I.P.N.E.T
    2011
    Licence Technique en Informatique de Gestion
  • High School Diploma in Sociology and Economics (S.E.)
    Institut De Tourisme
    2007
    Diplôme d'études secondaires en Sociologie et économie (S.E.)

Skill set

Jira
System Integration

Categories