Freelancer profile translated to English.

Description

In a 30-year career, I have had the opportunity to build solid experience in team management and recruitment. I have also led various transformation projects, operational experience improvement, and IT program development.

Since 2015, I have decided to put this knowledge at the service of other companies as an independent. I have had various missions in Business Development, strategy definition in the Customer Care field, or recruitment.

Languages

French
Native or bilingual
English
Fluent
Dutch
Fluent

Workplace preferences

Can work on-site

Nivelles (up to 50km)

Fédération Wallonie Bruxelles
IT Project Manager
CONSULTING AND AUDITS
March 2023 - Today (3 years and 3 months)
Bruxelles, Belgium
Digitalization and simplification of processes.
IT project management with the aim of simplifying administrative management and digitizing education-related processes.
VOO
Retention Manager
January 2020 - February 2023 (3 years and 2 months)
Brussels, Belgium
Establishment of procedures related to customer retention. Improvement of systems used by agents.
Digitalization of billing.
Independant Consultant - Specialized in consulting services and projects development
Management Consultant
April 2015 - Today (11 years and 2 months)
Brussels, Belgium
Area's of competence :
- Customer Care strategy development
- Establish E2E processes
- Leading Sales team & Operational organization
- KPI's setting
- Coaching
- Change managment
- Ordering flow enhancement