Freelancer profile translated to English.

Description

Hi,

Christina, freelance Customer Success Manager.

My field is support, customer relations, and loyalty, ensuring your users or clients truly derive value from your tool, remain satisfied, and continue to trust you.

My approach:active listening, kindness, and solution-orientation. I take the time to understand the real blockages before acting to provide a tailored response.

My most significant experience:

I managed the deployment of Freshdesk from start to finish — gathering needs from HR teams, managers, and employees, configuring the tool with IT, testing phase, creating training materials, and facilitating video sessions for about 300 employees.

I then provided post-deployment support. Result: centralized HR requests, autonomous teams, and improved satisfaction.

My background,9 years in fast food, including 2 as an assistant manager, taught me how to train, unite, and manage people, followed by 3 years in administrative roles.

8 years in payroll and HRIS management taught me rigor and pedagogy.

WordPress certified, I am also comfortable in digital and SaaS environments.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Keep Your Client
Consultant | Freelancer
CONSULTING AND AUDITS
January 2026 - Today (5 months)
Founder of Keep Your Client (Since January 2026)

I structure the entire relationship between the freelancer and their client to make their business smoother:

- Analysis of the entire customer journey to identify and remove blocking points.
- Creation of their processes by implementing the necessary tools for their daily efficiency.
- Concrete actions to improve satisfaction and build a sustainable loyalty strategy.
Process Optimization Customer Loyalty Client Relations Customer Service Optimization Customer Journey
WEBHELP MEDICA
Payroll Manager - HRIS Assistant
MEDICAL
April 2021 - June 2023 (2 years and 2 months)
Boulogne-Billancourt, France
Payroll Manager and HRIS Project Referent.

Freshdesk Deployment: Needs gathering from HR teams, managers, and employees, configuration and user profile creation, testing phase, development of training materials, and facilitation of video sessions for approximately 300 employees. Post-deployment support provided until teams achieve full autonomy.

Migration to new HR tools: Training on IRIS and TELEOPTI, data mapping, and verification for integration.
HRIS Onboarding User Training User Support Project Management
VEOLIA
Payroll Manager
September 2020 - February 2021 (5 months)
Entry of variable payroll elements, Entry of daily/hourly allowances (IJSS), Creation of provident and mutual affiliation files, Compilation of employee files, Drafting of letters and certificates, Update of payroll elements and dashboards