Christina Kirmeir

As a trained industrial clerk and marketing communications economist (VWA), I support companies in the technical B2B sector precisely where hands-on support is needed in inside sales and customer service.

In my over 20 years of professional experience, I have worked in various industries such as automotive, electronics, mechanical engineering, and plastics technology. I know the day-to-day business of sales from A to Z – from the initial quotation to technical clarification to international complaint and claims management.

In addition to normal customer service, I am always deployed when it comes to internal projects or structural changes. I have already had disciplinary leadership of teams of up to 5 employees, operationally organized the relocation of departments abroad, and supported the introduction of new ERP software as a key user. I am very data-driven. A personal success was the development of a reporting tool and dashboard based on ERP data, Excel, and pivot tables. Through this continuous, KPI-based documentation, I keep an analytical eye on revenue, margins, and potential.

If you are looking for an experienced, tech-savvy, and uncomplicated all-rounder who doesn't need a long onboarding and can stabilize your processes in inside sales or customer service, I look forward to your inquiry!

My focal points at a glance:

- Inside Sales & Customer Service: Complete order processing, key account management, conditions negotiation, and complaint handling.

- Team Leadership: Leadership and operational management of departments in the DACH and Eastern Europe regions.

- Process & Project Support: Support with ERP conversions and international site transfers.

- Reporting: Creation of practical analyses, forecasts, and KPI dashboards with MS Excel.

Willingness to travel max 20%