Christian W.

Comprehensive reservation management in the travel/hospitality sector, offering multilingual customer support in German, Spanish, and English.

Handling international customers via email and phone.

Managing reservations, modifications, cancellations, and refunds.

Resolving issues related to availability, rates, payments, and policies.

Providing pre- and post-arrival support to ensure a smooth customer experience.

Coordinating with internal teams and hotels to ensure proper follow-up on each case.

Using reservation systems and internal tools, maintaining a high level of accuracy and quality.

Focus on customer satisfaction, clear communication, and structured work in dynamic environments.

Support with administrative and office tasks, data management, and tax documentation. Use of computer tools and electronic information processing. Development of organizational skills, precision, and responsibility in a professional environment.

Support in daily hotel operations, especially in customer service and service. Collaboration with different departments to ensure a positive experience for international guests. Development of communication skills, teamwork, and customer orientation in a high-level hotel environment.