Freelancer profile translated to English.
Back to original languageAbout Christian
With over 30 years of experience in the insurance industry - both in-house and in sales and corporate consulting - I bring in-depth expertise and practical solutions for B2B and B2C customers.
As a trained insurance salesman, state-certified business administrator, and business coach, I combine technical competence with a holistic consulting approach. I work strategically and solution-oriented with an eye for detail and the goal of achieving sustainable results.
Even in challenging situations, I remain calm and professional; empathy, communication, and technical proximity are a matter of course for me. As a team player, I place great value on service, reliability, and customer satisfaction.
If you are looking for an experienced specialist for customer service, quality management, or consulting and sales support - for example in a freelance or consulting setting - I look forward to hearing from you.
German
Native or bilingual
English
Conversational
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- yoummday GmbHFreelance Senior Talent Team LeadBANKING AND INSURANCEJanuary 2026 - Today (5 months)SpainAs a technical contact person, I continuously support and coach my team, develop training materials, and conduct training sessions as well as targeted coaching measures. Additionally, I am responsible for the quality monitoring of freelance consultants, optimize internal processes, and maintain close technical correspondence with management and renowned clients. The goal of my work is to create sustainable service quality, high-performing teams, and measurable added value for customers and partners.
- yoummday GmbHCX SpecialistBANKING AND INSURANCEMay 2022 - Today (4 years and 1 month)As a CX specialist, I offer exceptional services to potential and existing customers. I identify customer needs, answer customer inquiries in a solution-oriented manner, and collaborate with internal and external departments to optimize customer service and brand awareness, thereby ensuring a positive external image for reputable clients.
- yoummday GmbHFreelance Talent Team LeadBANKING AND INSURANCESeptember 2024 - January 2026 (1 year and 4 months)- Team lead for freelance customer service advisors (inbound) on behalf of renowned clients- Technical contact person- Creation of training materials & execution of training measures- Optimization of internal processes- Conducting coaching measures- Quality monitoring of employees- Technical correspondence with management and renowned clients
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Education
- State-certified Business AdministratorAbendwirtschaftsschule Hamburg2009Staatlich geprüfter Betriebswirt, Personalwesen
- Advanced training as a Systemic Business CoachHochschule Wismar2013Weiterbildung zum Systemischen Business Coach