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Christian W.CW

Christian W.

CX Expert & Quality Supervisor Finance & Insurance

€280/day
Orihuela, ES
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Christian

With over 30 years of experience in the insurance industry - both in-house and in sales and corporate consulting - I bring in-depth expertise and practical solutions for B2B and B2C customers.

As a trained insurance salesman, state-certified business administrator, and business coach, I combine technical competence with a holistic consulting approach. I work strategically and solution-oriented with an eye for detail and the goal of achieving sustainable results.

Even in challenging situations, I remain calm and professional; empathy, communication, and technical proximity are a matter of course for me. As a team player, I place great value on service, reliability, and customer satisfaction.

If you are looking for an experienced specialist for customer service, quality management, or consulting and sales support - for example in a freelance or consulting setting - I look forward to hearing from you.
  • German

    Native or bilingual

  • English

    Conversational

  • Spanish

    Conversational

Remote only
Primarily works remotely

Experience

  • yoummday GmbH
    Freelance Senior Talent Team Lead
    BANKING AND INSURANCE
    January 2026 - Today (5 months)
    Spain
    As a technical contact person, I continuously support and coach my team, develop training materials, and conduct training sessions as well as targeted coaching measures. Additionally, I am responsible for the quality monitoring of freelance consultants, optimize internal processes, and maintain close technical correspondence with management and renowned clients. The goal of my work is to create sustainable service quality, high-performing teams, and measurable added value for customers and partners.
    Quality Management Training Talent Management and Employee Development
  • yoummday GmbH
    CX Specialist
    BANKING AND INSURANCE
    May 2022 - Today (4 years and 1 month)
    As a CX specialist, I offer exceptional services to potential and existing customers. I identify customer needs, answer customer inquiries in a solution-oriented manner, and collaborate with internal and external departments to optimize customer service and brand awareness, thereby ensuring a positive external image for reputable clients.
  • yoummday GmbH
    Freelance Talent Team Lead
    BANKING AND INSURANCE
    September 2024 - January 2026 (1 year and 4 months)
    - Team lead for freelance customer service advisors (inbound) on behalf of renowned clients
    - Technical contact person
    - Creation of training materials & execution of training measures
    - Optimization of internal processes
    - Conducting coaching measures
    - Quality monitoring of employees
    - Technical correspondence with management and renowned clients

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Education

  • State-certified Business Administrator
    Abendwirtschaftsschule Hamburg
    2009
    Staatlich geprüfter Betriebswirt, Personalwesen
  • Advanced training as a Systemic Business Coach
    Hochschule Wismar
    2013
    Weiterbildung zum Systemischen Business Coach

Skill set

Categories