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Christian T.CT

Christian T.

Process/Incident/Transition Manager

€400/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Christian

Technical and functional profile, with a technical background as an IT infrastructure engineer (Network/System/Virtualization); as well as 5 years of technical-functional experience in designing RUN processes and L1-3 incident management for Digital Workplace infrastructure; support piloting; ITSM...
A versatility that allows me to easily navigate between IT services and resolve issues in RUN.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • German

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • Independant
    Incident Manager
    January 2025 - Today (1 year and 5 months)
    Background as an IT infrastructure engineer (Network/System/Virtualization); as well as 5 years of technical-functional experience in designing RUN processes and L1-3 incident management for Digital Workplace infrastructure; support piloting; ITSM...
    I have a versatility that allows me to respond very effectively to incident, process, and change management needs.
    • Design and improvement of RUN processes
    • Resolution of major or blocking incidents
    • Cloud integration
    • Infrastructure incident troubleshooting and resolution
    • Support management
    • Build to Run
    • ITSM management
    • Incident management
    • SPOC between different IT services
  • Moët Hennessy
    Customer Success Manager
    LUXURY GOODS
    January 2023 - Today (3 years and 5 months)
    Paris, France
    • Management of L1/L2 support in handling WORKPLACE incidents and requests
    • Main point of contact for resolving blocking incidents in collaboration with L3 and on-site support
    • Improvement of incident/problem/request management processes
    • Design and deployment of a software request functionality on ServiceNow
    • Improvement of password reset processes through the implementation of identity verification via secret questions
    • Design of the CMDB asset lifecycle Synchronous Consultant
  • Crédit Agricole Group Infrastructure Platform
    Process & Transition Manager
    BANKING AND INSURANCE
    February 2019 - December 2022 (3 years and 10 months)
    Île-de-France, France
    • Monitoring and optimization of workflows between Build and Run DWP across all Crédit Agricole group subsidiaries (CALF, CACF, CACIB, CALX..)
    • Development and formalization of operating processes for L1, L2, L3 Digital Workplace support
    • Asset management; Change management; etc... according to ITIL best practices Consultant - Delane SI

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Education

  • Engineering Degree in Virtualization/Cloud
    CESI Engineering School
    2018
    Ingénieur Manager des Systèmes d'Information
  • Full-Stack Web Developer, JavaScript, HTML5, CSS3, React, TypeScript, Express, MongoDB
    Ironhack
    2018
    Full-Stack Web Developer, JavaScript, HTML5, CSS3, React, TypeScript, Express, MongoDB

Skill set (20)

Categories

  • Other