Freelancer profile translated to English.
Back to original languageAbout Christian
Technical and functional profile, with a technical background as an IT infrastructure engineer (Network/System/Virtualization); as well as 5 years of technical-functional experience in designing RUN processes and L1-3 incident management for Digital Workplace infrastructure; support piloting; ITSM...
A versatility that allows me to easily navigate between IT services and resolve issues in RUN.
French
Native or bilingual
English
Native or bilingual
German
Conversational
Can work on-site
Paris (up to 50km)
Experience
- IndependantIncident ManagerJanuary 2025 - Today (1 year and 5 months)Background as an IT infrastructure engineer (Network/System/Virtualization); as well as 5 years of technical-functional experience in designing RUN processes and L1-3 incident management for Digital Workplace infrastructure; support piloting; ITSM...I have a versatility that allows me to respond very effectively to incident, process, and change management needs.
- Design and improvement of RUN processes
- Resolution of major or blocking incidents
- Cloud integration
- Infrastructure incident troubleshooting and resolution
- Support management
- Build to Run
- ITSM management
- Incident management
- SPOC between different IT services
- Moët HennessyCustomer Success ManagerLUXURY GOODSJanuary 2023 - Today (3 years and 5 months)Paris, France
- Management of L1/L2 support in handling WORKPLACE incidents and requests
- Main point of contact for resolving blocking incidents in collaboration with L3 and on-site support
- Improvement of incident/problem/request management processes
- Design and deployment of a software request functionality on ServiceNow
- Improvement of password reset processes through the implementation of identity verification via secret questions
- Design of the CMDB asset lifecycle Synchronous Consultant
- Crédit Agricole Group Infrastructure PlatformProcess & Transition ManagerBANKING AND INSURANCEFebruary 2019 - December 2022 (3 years and 10 months)Île-de-France, France
- Monitoring and optimization of workflows between Build and Run DWP across all Crédit Agricole group subsidiaries (CALF, CACF, CACIB, CALX..)
- Development and formalization of operating processes for L1, L2, L3 Digital Workplace support
- Asset management; Change management; etc... according to ITIL best practices Consultant - Delane SI
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Education
- Engineering Degree in Virtualization/CloudCESI Engineering School2018Ingénieur Manager des Systèmes d'Information
- Full-Stack Web Developer, JavaScript, HTML5, CSS3, React, TypeScript, Express, MongoDBIronhack2018Full-Stack Web Developer, JavaScript, HTML5, CSS3, React, TypeScript, Express, MongoDB
Skill set (20)
Categories
- Other