Freelancer profile translated to English.

Description

Are you looking for someone who not only understands AI but also legally integrates it into your business processes? That's exactly my thing: I transform customer-centric processes into efficient, AI-augmented value chains – measurable, compliant, and sustainable.

What makes me special: I cover the entire spectrum – from AI strategy and use-case discovery to implementation, governance, and auditing according to ISO/IEC 42001 and the EU AI Act. As a TÜV-certified AI Manager and AI Auditor, I combine this with over 25 years of transformation experience from corporations and SMEs – from Mercedes-Benz and Continental to 1&1.

Typical projects I undertake:

AI Transformation & Operating Models – Identifying AI potentials and integrating them into processes (CRM, Customer Service, Contact Center)

AI Governance, Compliance & Audits – EU AI Act Readiness, ISO/IEC 42001, Elimination of Shadow AI

Process & Service Transformation – Project Management, BPMN 2.0, Fit-Gap Analyses, Change and Stakeholder Management

Whether as a project manager, sub-project manager, or sparring partner: I bring structure to change – and ensure that AI becomes a competitive advantage for you, not a risk.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Stuttgart (up to 50km)

Continental Automotive Technologies GmbH
Sub-Project Manager Process Harmonization & Tool Integration
June 2025 - July 2025 (1 month)
• Harmonization of support and operational processes to reduce silos
• Identification of CRM processes for efficiency improvement through AI-augmented augmentation
• Introduction of standardized processes and tool landscapes
• Support of organizational expansion in an international environment
Process-Optimization Customer Management Customer Management
Mercedes-Benz Customer Assistance Center,
Sub-Project Manager Governance & Process Transformation
October 2023 - December 2025 (2 years and 2 months)
Maastricht, Netherlands
• Introduction of standardized governance and operational processes according to COPC standards
• Verification of AI compliance in the end-to-end automation of complex business processes
• BPMN 2.0-based modeling of relevant service and operational processes in Signavio
• Execution of fit-gap analyses and derivation of organizational optimization measures
• Optimization of workforce, vendor, client, and service management processes
• Support for international service organizations with operational and quality standards
Customer Management
Mercedes-Benz Bank Service GmbH
Sub-Project Manager Customer Service Transformation
December 2023 - September 2024 (9 months)
• Management of service provider change in the customer service center
• Introduction of structured reporting, forecasting, and governance processes
• Optimization of service and operational workflows
• Management of IT integration and auditing of operational processes
Customer Management