Freelancer profile translated to English.

Description

With over 7 years of experience in technical support within demanding environments (Finance, Banking, Luxury), I assist companies in managing their IT assets, resolving complex incidents, and optimizing their IT infrastructure.

Since 2021 at Euronext Paris, I have been providing N2/N3 support to over 500 employees with a satisfaction rate exceeding 95%, while leading a team of 5 technicians and managing large-scale technical projects (migrations, deployments, application updates).

What I can bring to your projects:

VIP Support & Incident Management — Diagnosis, rapid and lasting resolution, cross-functional coordination

Endpoint Management — Intune, SCCM, Autopilot, MDM, GPO, Active Directory

Microsoft Security — Defender, BitLocker, MFA, Conditional Access

Microsoft 365 & Azure Cloud — Administration, deployment, migration (AZ-900 / MS-900 certified)

ITSM — ServiceNow, Jira, Confluence, GLPI

Accustomed to high-level stakeholders and high-stakes environments, I am comfortable both on-site and in remote maintenance.

Available for freelance assignments for IT support, asset management, or infrastructure project management needs.

Based in Île-de-France | Native French · Professional English

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

EURONEXT PARIS SA
VIP Support Engineer
BANKING AND INSURANCE
February 2021 - Today (5 years and 4 months)
92400 Courbevoie, France
▸ Coordination and management of a team of 5 technicians to ensure effective support (N2/N3) and SLA compliance
▸ Management of technical projects (migrations, deployments, application updates) in collaboration with infrastructure and security teams
▸ Technical support for over 500 employees, with a satisfaction rate exceeding 95%
▸ Resolution of incidents and user requests (Windows, Outlook, AD, Intune, SCCM)
▸ Network diagnostics and hardware/software troubleshooting
▸ Implementation and optimization of incident management procedures, reducing the average resolution time by 95%
Microsoft Intune Active Directory Team Management IT Support IT Project Management
L'ORÉAL (Division Luxe)
IT Technician
LUXURY GOODS
March 2019 - February 2021 (1 year and 11 months)
92300 Levallois-Perret, France
▸ N1/N2 support for Luxury teams and VIP users
▸ Security awareness, user training, procedure writing
▸ Installation, integration, and updating of new equipment (hardware, infrastructure software components, cross-functional IT applications) directly on-site or remotely
VIP Management IT Support Rigor and Organization Priority Management Stress Management
AXA INVESTMENT MANAGERS
IT Technician
BANKING AND INSURANCE
January 2018 - March 2019 (1 year and 2 months)
92800 Puteaux, France
▸ Managed full lifecycle of a cutting-edge automation project, meeting all milestones
▸ Conducted feasibility studies and risk assessments, mitigating potential project risks
▸ Collaborated with clients, leading to a 25% increase in customer satisfaction
Customer Service IT Support Microsoft Office Ticket Management Mastering