About Christian
French
Native or bilingual
English
Fluent
Experience
- Groupe Vivendi AfricaInformation Systems Manager & Operations OfficerTELECOMMUNICATIONSApril 2025 - April 2026 (1 year)ContextMember of the Management Committee, responsible for the Management and operation of IT services in a multi-site Group environment (FTTH), integrating Group SSI security, governance, and compliance challenges, with a team of 8 collaborators.Missions:
- Maintenance in Operational Condition (MCO) of all information systems
- Implementation of ITSM processes with SLA and performance indicator tracking — steering committee reporting
- Coordination of IT vendors, Contract management and budget monitoring (Opex/Capex)
- Application and monitoring of Group Information System Security policies (SSI) — compliance with internal and legal regulatory requirements
- Coordination of security incidents: alert analysis, remediation, corrective action plan tracking
- Contribution to DR/BCP: analysis of operational impacts and business continuity plan
- Supervision of the Microsoft 365 environment (Entra ID, Intune, Exchange Online, SharePoint, Defender XDR, Crowdstrike, Flexera)
- Groupe Canal+IT Manager & Information Systems Security Officer (SSI) Referent – AfricaTELECOMMUNICATIONSJanuary 2018 - January 2025 (7 years)Context & IT Manager MissionMember of the management committee, I was responsible for managing IT services according to ITIL / ITSM best practices in a multi-site environment with a strong security and compliance focus, managing 9 collaborators and a budget of over €2M.Mission:
- Implementation of transverse IT procedures respecting a process approach (Onboarding, Offboarding, CMDB, Inventory) and ITSM best practices
- Identity and Access Management (IAM), data protection, and supervision of security solutions (EDR CrowdStrike)
- Management and optimization of a park of 1200 CIs — reduction of critical incidents by more than 30%
- IT budget management and cost optimization: 40% reduction in 3 years (Opex/Capex)
- SLA monitoring (≈ 95%) and implementation of continuous improvement actions
- Contribution to IT system evolution projects and Group SSI compliance
- Administration of the CRM database
Technical Environment: Microsoft 365 | Entra ID | Intune & other MDMs including JAMF| Defender | ITSM | BCP/DRP | SSI Governance | ServiceNow | Crowdstrike | Pilot | Oracle PLSQLGroup Security Context & Mission(2021-2025)Deployment and support of subsidiaries on Group cybersecurity standards across 13 African countries. Transverse SSI governance, risk management, and compliance.Missions- Analysis and assessment of security risks on subsidiary IT environments — gap analysis and corrective action plans
- Operational management of security incidents: alert analysis, remediation coordination, and corrective action tracking
- Production of consolidated security reporting for steering bodies (management committees)
- Independent risk analysis based on supplier contracts and contacts
- Facilitation of cybersecurity awareness campaigns for local teams (13 countries)
- Groupe Canal+IT Support Technician – L1/L2TELECOMMUNICATIONSAugust 2015 - January 2018 (2 years and 5 months)ContextL1/L2 user IT support, incident management, and access administration in a Windows environment.Missions:
- Incident management and ticket tracking via ITSM tools
- User account and access administration — rights management
- Preparation, deployment, and maintenance of IT equipment
- Oracle database administration
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Education
- Master's degreeINSTITUT SUPÉRIEUR D'INFORMATIQUE, PROGRAMMATION ET ANALYSEBac +5
Certifications
- ISO/IEC 27001 Lead ImplementerPECB2025
- ITIL® 4 Specialist Create, Deliver and SupportPeopleCert2026
Skill set
Categories
- Other