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Christian M.CM

Christian M.

ITSM Consultant | SDM | ISO 27001 LI | ITIL CDS

€500/day
Orléans, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Christian

IT professional with over 10 years of experience in information systems management, IT project management, information systems governance, risk management, and security (GRC/SSI) within an international group (CANAL+). Accustomed to demanding regulatory environments, I have led SSI risk analyses, deployed cybersecurity standards across 13 African subsidiaries, and contributed to the compliance of IT environments in multi-entity contexts.
Some figures:
+1200 managed CIs, 30% optimization on IT budget (€1.8M over 3 years), managed IT team of 8 collaborators, several international assignments and secondments within the Group.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Orléans (up to 50km), Paris (up to 30km), Rennes (up to 10km)

Experience

  • Groupe Vivendi Africa
    Information Systems Manager & Operations Officer
    TELECOMMUNICATIONS
    April 2025 - April 2026 (1 year)
    Context

    Member of the Management Committee, responsible for the Management and operation of IT services in a multi-site Group environment (FTTH), integrating Group SSI security, governance, and compliance challenges, with a team of 8 collaborators.

    Missions:
    • Maintenance in Operational Condition (MCO) of all information systems
    • Implementation of ITSM processes with SLA and performance indicator tracking — steering committee reporting
    • Coordination of IT vendors, Contract management and budget monitoring (Opex/Capex)
    • Application and monitoring of Group Information System Security policies (SSI) — compliance with internal and legal regulatory requirements
    • Coordination of security incidents: alert analysis, remediation, corrective action plan tracking
    • Contribution to DR/BCP: analysis of operational impacts and business continuity plan
    • Supervision of the Microsoft 365 environment (Entra ID, Intune, Exchange Online, SharePoint, Defender XDR, Crowdstrike, Flexera)
    Microsoft Intune Microsoft Entra ID Microsoft365 Pilotage de projets IT Securité informatique
  • Groupe Canal+
    IT Manager & Information Systems Security Officer (SSI) Referent – Africa
    TELECOMMUNICATIONS
    January 2018 - January 2025 (7 years)
    Context & IT Manager Mission

    Member of the management committee, I was responsible for managing IT services according to ITIL / ITSM best practices in a multi-site environment with a strong security and compliance focus, managing 9 collaborators and a budget of over €2M.

    Mission:
    • Implementation of transverse IT procedures respecting a process approach (Onboarding, Offboarding, CMDB, Inventory) and ITSM best practices
    • Identity and Access Management (IAM), data protection, and supervision of security solutions (EDR CrowdStrike)
    • Management and optimization of a park of 1200 CIs — reduction of critical incidents by more than 30%
    • IT budget management and cost optimization: 40% reduction in 3 years (Opex/Capex)
    • SLA monitoring (≈ 95%) and implementation of continuous improvement actions
    • Contribution to IT system evolution projects and Group SSI compliance
    • Administration of the CRM database

    Technical Environment: Microsoft 365 | Entra ID | Intune & other MDMs including JAMF| Defender | ITSM | BCP/DRP | SSI Governance | ServiceNow | Crowdstrike | Pilot | Oracle PLSQL

    Group Security Context & Mission(2021-2025)
    Deployment and support of subsidiaries on Group cybersecurity standards across 13 African countries. Transverse SSI governance, risk management, and compliance.

    Missions
    • Analysis and assessment of security risks on subsidiary IT environments — gap analysis and corrective action plans
    • Operational management of security incidents: alert analysis, remediation coordination, and corrective action tracking
    • Production of consolidated security reporting for steering bodies (management committees)
    • Independent risk analysis based on supplier contracts and contacts
    • Facilitation of cybersecurity awareness campaigns for local teams (13 countries)
    Pilotage budgétaire et optimisation des coûts IT Service Management Oracle PL/SQL Reporting Formation et sensibilisation
  • Groupe Canal+
    IT Support Technician – L1/L2
    TELECOMMUNICATIONS
    August 2015 - January 2018 (2 years and 5 months)
    Context

    L1/L2 user IT support, incident management, and access administration in a Windows environment.

    Missions:
    • Incident management and ticket tracking via ITSM tools
    • User account and access administration — rights management
    • Preparation, deployment, and maintenance of IT equipment
    • Oracle database administration
    Cybersécurité Sensibilisation à la cybersécurité ANSSI Crowdstrike ServiceNow

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Education

  • Master's degree
    INSTITUT SUPÉRIEUR D'INFORMATIQUE, PROGRAMMATION ET ANALYSE
    Bac +5

Certifications

Skill set

Categories

  • Other