Freelancer profile translated to English.

Description

As an IT support technician, I enjoy solving all kinds of technical problems encountered because it gives me the opportunity to help others, to learn and especially to interact with users, which for me is the very essence of my passion in this profession.

I would therefore be delighted to join your team and thus clear your backlog.

Languages

English
Basic
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Société Générale
Systems and Networks Technician
BANKING AND INSURANCE
January 2022 - Today (4 years and 5 months)
Paris, France
o Provide L2/L3 support.
o Advanced troubleshooting with Sysinternals tools.
o Processing of Platinum/Gold/Silver/Hotrun/Warm requests via Service Now.
o Market room assistance on Bloomberg/Eikon/ICE tools.
o Support for financial auditors in using their IT equipment.
o Management of system and network authorizations.
o Coordination with various departments.
o Writing and updating technical procedures.
o Data management via TABLEAU.
o Participation in the Predictive Maintenance project.
User Support Technical Support IT Support SCCM Windows 10 Tableau Software ServiceNow
SYSTRA
Local Support Technician
TRANSPORTATION
May 2021 - Today (5 years and 1 month)
Paris, France
o Processing of user requests via ITOP
o Monitoring of ticketing activity, relations with service providers/partners
o Preparation, configuration, and installation of workstations
o Management of user accounts on Active Directory
o Hardware Maintenance
o Procedure writing
o IT Kiosk
User Support
DNCA FINANCE
IT Operations Technician
BANKING AND INSURANCE
August 2020 - April 2021 (9 months)
Paris, France
o Processing of user requests via JIRA
o Management of virtual resources via VM Ware
o Monitoring of activity, ticketing, relations with service providers/partners
o Preparation, configuration, and installation of workstations
o Stock management
o Management of user accounts on Active Directory / Azure AD
o Implementation of a Masterization structure with MDT / WDS / WSUS.
o Management of mailboxes via Office 365 / Exchange 2010
o Management of email signatures via the CodeTwo solution
o Management of Unify accounts and implementation of Unify Openscape softphone
o Enrollment of mobile equipment via the MDM solution (iPhone SE, X, 11, iPAD)
o Server migration (IP addressing change project)
o Management of access badges
Windows OS Deployment Master Creation VMware ESX User Support