Name: 1st & 2nd Level Support Specialist
Price: 600 EUR
Availability: InStock

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Languages

German
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Hamburg (up to 50km)

Garbe Industrial Real Estate GmbH
1st & 2nd Level Support
REAL ESTATE
August 2024 - June 2025 (11 months)
Hamburg, Germany
• 1st & 2nd Level Support
• User Help Desk (On-site and Home Office)
• Ticket processing and documentation in Jira
• Managing user groups via Microsoft Admin Center
• M365 Support
• Creating Exchange mailboxes
• Exchange mailbox permission management
• AD User Management
• User management with Microsoft Entra
• Device management with Intune
• Revising the onboarding process
• Creating knowledge base entries in Confluence
• Building and maintaining the knowledge base
• Sorting existing instructions for currency
• Updating existing instructions
• Testing existing self-service instructions from a user's perspective
• Writing new instructions for users and self-service
• Training new employees / onboarding
Conundrum Asset Management GmbH
IT Consulting
August 2024 - November 2024 (3 months)
Hannover, Germany
Consulting on BaFin IT security requirements, including clarification on:
• Asset management including IT infrastructure and software
• Mobile Device Management
• Business smartphone usage
• Access and authorization management
• Encryption (hardware, smartphone, and email)
• Data protection and GDPR
• Emergency and recovery plans
• Restructuring of documents
• Outsourcing and third-party management
• Workflow optimization
YouTube
Freelancing
SOCIAL NETWORKS
October 2023 - July 2024 (10 months)
• Cutting and editing videos
• Product photography and graphic design
• IRL Live Streaming - Twitch