About Christian
Christian is a creative and results-driven Freelance Service Designer with over 15 years of experience crafting validated value propositions and delivering innovative digital solutions. Skilled in turning complex challenges into scalable, customer-centric experiences that consistently drive business outcomes.
Proven expertise in Experience Design for customers (CX), employees (EX) and users (UX) with a track record of delivering end-to-end solutions across global markets and industries. Adept at leading cross-functional teams to execute ambitious roadmaps, integrate data-driven insights and align digital ecosystems with user needs and business goals.
Passionate about fostering a culture of innovation, collaboration, and growth, while leveraging design thinking and agile methodologies to turn vision into reality. Based in Munich, offering his services to clients across Europe and the UK.
For more visit christiankandler.com
German
Native or bilingual
English
Fluent
Can work on-site
München (up to 50km), Berlin (up to 10km), Stuttgart (up to 10km)
Experience
- Studio CKService Design StrategistJanuary 2025 - Today (1 year and 5 months)Munich, Germany
- Vision & Strategy: Development of value propositions and business models based on qualitative & quantitative research, data analytics and market insights
- Execution: Design of customer journeys, service blueprints and ecosystem models to align business goals with user needs, ensuring seamless experiences
- Facilitation: Leading design thinking workshops and training sessions to equip teams with the mindset and tools to drive innovation and implement human-centered solutions
- MHP – A Porsche CompanyService Design ManagerJune 2021 - August 2024 (3 years and 2 months)Munich, Germany
- Established the Service Design practice from scratch, building foundational processes, operations and best practices to drive business value and enhance customer and employee experiences within the Volkswagen Group
- Conducted Design Thinking workshops and mentored emerging designers in human-centred design processes
- Collaborated with Porsche AG to define holistic journeys and ecosystem strategies, aligning business goals with user needs, contributing to an increase in customer satisfaction
- Audi Business Innovation GmbHService DesignerJuly 2015 - May 2021 (5 years and 10 months)Munich, Germany
- Delivered a seamless experience for Audi on demand, ensuring intuitive customer journeys across the US, UK, and Europe
- Enhanced team capabilities through mentorship and contributions to the Audi design system
- Facilitated innovation workshops, supporting transformation initiatives that improved team alignment
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Education
- Diplom-Designer (FH), Multimedia, Media DesignHochschule Augsburg2009Diplom-Designer (FH), Multimedia, Media Design
- Master of ArtsHochschule Augsburg2010Master of Arts (MA), Interactive Media Systems, Mobile Experience