Freelancer profile translated to English.

Description

Passionate about technology and with solid experience in software development, consulting, and services for large enterprises, I have implemented numerous integration projects in CRM, BPM, and Call Centers, in France and 11 European countries (United Kingdom, Spain, Norway, Poland, Greece, etc.), and for various business sectors (telecoms, energy, pharmaceutical laboratories, administrations, banks, insurance, industry, etc.).

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 50km)

Trane Technologies,
Bonitasoft BPM Expert
April 2025 - July 2025 (3 months)
France
Bonitasoft BPM Technical Expert
• Migration of existing applications and processes to Bonita 2024.3
• Installation of a new server infrastructure on AWS for DEV, TEST, and PROD environments.

Technical Environment: Bonitasoft BPM, Bonitasoft UI Designer, REST-API, angularJS, Groovy, SQL Server 2022
Bonita BPM AngularJS REST SQL Server
NXO pour CETIH,
Salesforce-Kiamo Integration
January 2025 - March 2025 (2 months)
France
Deployment of the Salesforce-Kiamo Open CTI connector
• Deployment and integration of the Salesforce-Kiamo connector for CETIH client within Salesforce
• Implementation of a new feature for the Salesforce-Kiamo connector to manage a multi-brand context in the Salesforce data model.

Technical Environment: Salesforce, OpenCTI, Apex, Lightning web components, Visual Studio Code, GIT, Kiamo v8.3, Node.js, PHP v8
Salesforce Node.js CTI PHP Lightning Web Components (LWC)
NXO pour Compagnie du Ponant,
Salesforce Integration
June 2024 - December 2024 (6 months)
France
Enhancements to the Salesforce-Kiamo Open CTI connector
• Technical migration of the Salesforce-Kiamo Open CTI connector as part of the transition from Kiamo v7.5 to Kiamo v8.3
• Implementation of a new Salesforce-Kiamo connector feature for intelligent call routing by querying Salesforce data
• Implementation of functional enhancements to facilitate email search and simultaneous processing of multiple email interactions
• Analysis and bug fixing for the Salesforce-Kiamo connector

Technical Environment: Salesforce, OpenCTI, Apex, Lightning web components, Visual Studio Code, GIT, Kiamo v8.3, Node.js, PHP v8
Salesforce PHP CTI Lightning Web Components (LWC) Node.js