Freelancer profile translated to English.
Back to original languageAbout Christian
With over 25 years of experience in international IT delivery, managed services, and transformation environments, I support companies in stabilizing, developing, and successfully transforming complex global delivery structures.
My focus areas include Global Delivery Management, IT Transformation, Service Delivery, Transition Management, Shoring & Outsourcing, as well as the stabilization of critical delivery and operational structures.
I combine strategic transformation expertise with strong operational implementation experience. In recent years, I have built and led international delivery organizations, managed global provider and shoring structures, and supported enterprise clients in complex transformation and transition scenarios in Europe and Asia.
Core Competencies:
- Global Delivery & Service Delivery Management
- IT Transformation & Operating Model Optimization
- Transition & Provider Management
- Nearshore / Offshore Integration
- Managed Services & Application Management Services
- Multi-Vendor Governance
- Delivery Stabilization & Escalation Management
- International Team Leadership
Selected Experience:
- Setup and leadership of central shoring and global delivery structures for NTT DATA Germany
- Leadership of a strategic service provider change for over 30 business-critical applications during the global lockdowns of 2020 – fully remote, On Time / On Budget
- Setup and leadership of international offshore teams in India
- Operational stabilization of critical nearshore structures in Romania through direct on-site intervention
- Responsibility for international IT programs and service organizations with P&L responsibility up to €30 million
Typical Areas of Application:
- IT Delivery & Transformation Leadership
- Global Delivery & Shoring Advisory
- Transition & Service Stabilization
- Managed Services & AMS Optimization
- Interim Management in critical delivery situations
German
Native or bilingual
English
Fluent
French
Basic
Can work on-site
München (up to 50km), Frankfurt am Main (up to 50km), Stuttgart (up to 50km), Düsseldorf (up to 50km), Hamburg (up to 50km)
Experience
- Christian Dingelstedt Delivery BeratungIndependent Interim IT Delivery & Transformation ExecutiveDIGITAL AND ITJuly 2025 - Today (1 year and 1 month)München, GermanyInterim IT Delivery & Transformation Executive focusing on Global Delivery, Shoring, Transition Management, and operational stabilization.Available for national and international projects in enterprise environments – including willingness to travel (national and international) and operational on-site support.
- NTT DATA Deutschland SE,Head of Shoring OperationDIGITAL AND ITApril 2020 - June 2025 (5 years and 2 months)München, Germany
- Setup and operational management of the central shoring function for NTT DATA Germany
- Integration of international delivery units from Europe and Asia into ongoing enterprise client projects
- Definition and implementation of robust governance, steering, and escalation models for global delivery and outsourcing structures
- Responsibility for Global Delivery Governance, Service Delivery Management, and multi-vendor and provider steering
- Leadership of a strategic service provider change (Nearshore → Offshore) for over 30 business-critical applications of a major client
- Successful implementation of the transition fully remote during the global lockdowns of 2020 – On Time / On Budget
- Operational stabilization of critical delivery, AMS, and shoring situations in international project environments
- Leadership of a central team (4 FTEs) responsible for bid integration, project start-up, and operational delivery support
- Integration of international IT operations into existing service, operational, and managed service models
- Participation in strategic IT transformations, including the setup of a joint venture in Lithuania and the integration of global delivery capacities into existing client structures
- NTT DATA Deutschland GmbH,Service Manager & Team ManagerDIGITAL AND ITDecember 2015 - March 2020 (4 years and 3 months)München, Germany
- Setup and leadership of an offshore team of over 40 people in India for agile software development and Application Management Services (.NET & Java)
- Overall responsibility for Service Delivery, Transition Management, and operational steering of international delivery structures in industrial and insurance projects
- Operational stabilization of a critical nearshore setup in Romania through direct on-site intervention, reorganization of role models, and coaching of local leaders
- Leadership of a service and transition management team in Munich (8 employees)
- Responsibility for bid calculation, solution design, and integration of international delivery and shoring components into client projects
- Responsibility for Application Management Services (AMS), service governance, and international delivery steering in the automotive sector
- Steering of distributed teams and escalation management in international delivery and operational models
- Support in integrating global delivery capacities into existing client and service structures
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Education
- Diplom Wirtschaftsinformatiker (University Diploma in Business Informatics)(Univ.), Universität Erlangen-NürnbergDiplom Wirtschaftsinformatiker
- Data Processing Clerk (IHK)IHK, Kolping Bildungswerk AugsburgDatenverarbeitungskaufmann