Freelancer profile translated to English.

Description

Systems Engineer with a Specialization in Data Analytics, with over 10 years of experience in technological infrastructure, IT support, administration of enterprise platforms, and cloud services. Has worked in top-tier companies such as IBM, Claro (Datacenter), RICOH, Openlink, and state entities, consolidating a solid track record in managing corporate environments and critical technological projects.

Expert in Active Directory administration, Office 365, videoconferencing, licensing management, Windows servers, IT security, and datacenter maintenance, ensuring the availability, continuity, and security of IT services. Competent in preparing management reports and strategic reports, transforming data into valuable information for senior management.

Distinguished by collaborative leadership, analytical skills, effective communication, and results orientation, enabling integration of multidisciplinary teams and alignment of technology with organizational objectives. With strategic vision and a focus on innovation and continuous improvement, adds value in digital transformation and cybersecurity processes.

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

AV Design Colombia S.A.S. – Proyecto Rama Judicial,
Cloud Platform and Videoconferencing Specialist
TELECOMMUNICATIONS
May 2024 - February 2025 (9 months)
Bogotá, DC, Colombia
• Definition of policies and security groups in Microsoft Teams, aligned with best practices.
• Implementation and support in the use of the Microsoft Teams API for custom integrations.
• Monitoring of platform stability and performance, with strategic performance reports.
• Training for global teams on virtual audiences and collaborative tools.
• Administration and definition of usage policies on the virtual audience platform, ensuring security and efficiency.
Highlighted achievements
Microsoft Teams Licencias Soporte técnico Informes Configuration Management
LISTOS S.A (RICOH Colombia)
Print Server Administrator – Managed Support (Level 3)
TELECOMMUNICATIONS
December 2023 - April 2024 (4 months)
Bogotá, Colombia
Administration and support of the corporate print server.
• Incident resolution and management of technical requirements at level 3.
• Configuration, monitoring, and restarting of print queues.
• Budget control and tracking of cost centers associated with the service.
• Coordination and procurement of printing supplies to ensure operational continuity.
Soporte técnico Mantenimiento Gestion de configuration tinta Informes
Aliados Temporales
Support Engineer
TELECOMMUNICATIONS
June 2023 - August 2023 (2 months)
Bogotá, Colombia
Administration of the Office 365 mail console.
• Server and Active Directory administration.
• On-site and remote technical support for Windows operating systems (7, 8, 10, and 11).
• Installation and configuration of corporate software.
• Preparation of quotes for technological resources required in operations.
• Management of telecommunications equipment: cameras and communication racks.
• Webex Calling configuration and support.
Directorio activo Soporte técnico Gestion de configuration Microsoft Office 365 Cámaras