Freelancer profile translated to English.

Description

"Travel specialist with extensive experience in planning tailor-made itineraries, international customer service, and tourism project management. I also offer virtual assistant services, supporting administrative tasks and cultural event organization. My focus is always on providing unique experiences adapted to each client."

Languages

Spanish
Native or bilingual
Greek
Native or bilingual
English
Fluent
Portuguese
Fluent

Workplace preferences

Can work on-site

Bilbao (up to 10km)

Kpax Marketing (Limassol)
Brand Ambassador and Quality Officer
PRIVATE EQUITY
January 2020 - December 2022 (2 years and 11 months)
Limassol, Cyprus
Quality management in customer service at an international online casino. Supervision of support processes, customer satisfaction control, incident detection, and training of new agents. Daily work in English in high-volume and high-pressure environments.
Profelco LG
Customer Service and Technical Support Agent
December 2022 - January 2025 (2 years and 1 month)
Nicosia, Cyprus
RMA department management. Resolution of technical problems with LG products, customer service in Spanish, Portuguese, and English. Use of CRM and SAP systems.
Guía turística en Santorini Private Tours
Coordinator of Educational Groups and Events
May 2017 - May 2019 (2 years)
Planning of cultural and educational trips, logistical coordination, direct contact with international clients.