Christelle Regat

I ensure that each client receives a personalized, warm, professional, and tailor-made remote welcome.

- Handling inquiries about services

- Managing bookings and scheduling appointments

- Customer follow-up and loyalty: sending treatment confirmations, appointment reminders to optimize fill rates, processing customer reviews and complaints

- Sorting, organizing, and cleaning the email inbox, creating quotes for groups/events

- Payment billing follow-up

With 20 years of experience dedicated to customer relationship excellence, I support managers and entrepreneurs in their daily management and business optimization.

A true right-hand, I lighten your mental load by taking charge of your administrative and commercial operations with rigor, proactivity, and absolute confidentiality.

My areas of intervention:

- Customer relationship management & multilingual support (English, French, Spanish)

- Administrative management & Inbox Management: sorting, organizing, and actively cleaning your inbox, email management

- Commercial follow-up and invoicing: creating and sending quotes, issuing invoices, rigorous payment follow-up and customer reminders

You talk to your clients, I take care of the rest. Entrust me with your daily tasks to refocus on your core business.

Management and follow-up of a portfolio of debtor merchant accounts internationally, with analysis of financial situations and risk identification. Conducting follow-up actions and supporting merchants to regularize their situation, thus maintaining a trusting relationship in a recovery context. Handling complaints, disputes, and proactive management of sensitive situations, coordinating with internal teams for resolution. Rigorous file tracking until closure, working closely with internal teams to ensure compliance with quality standards and performance objectives. Responsible for training and supporting new employees, including coaching, real-life simulations, and transmission of internal procedures. Active participation in fostering a customer excellence culture, ensuring optimal service and adherence to company standards.