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Malt Strategy
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Christelle KokoloCK

Christelle Kokolo

KEY ACCOUNT MANAGER

€500/day
Bordeaux, FR
3-7 years
B2B Client Portfolio Management
TURPE Optimization
Energy Tax Optimization
Complaint Management
Meeting Facilitation

Average response time: 24 hours

Freelancer profile translated to English.
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About Christelle

Experienced key account manager in the energy sector, specializing in key account customer relations,
Contract monitoring and dispute resolution.
Accustomed to working with energy suppliers and brokers, I use my listening skills, rigor, and mastery of CRM tools to achieve sustainable and measurable customer satisfaction.
Energy and Electricity

  • French

    Native or bilingual

  • English

    Basic

Can work on-site
Bordeaux (up to 50km)

Experience

  • Mon Courtier Energie
    ENERGY KEY ACCOUNT MANAGER
    ENERGY AND UTILITIES
    April 2024 - January 2026 (1 year and 9 months)
    Bordeaux, France
    Monitoring and retention of a key account portfolio. Resolution of complex complaints until closure. Management of technical requests (Power modification, new connection). Technical coordination with suppliers and regulatory monitoring. Audit for the optimization of CSPE and TICGN taxes (electricity and gas). Facilitation of client meetings and training on internal tools.
    Negotiation Upsell cross-selling
  • EDF
    CUSTOMER RELATIONS OFFICER FOR COMMUNITIES AND COMPANIES
    January 2022 - January 2024 (2 years)
    Management of customer calls for the business/public market. Management of technical requests, billing, and debt collection. Management of expert/executive contracts for local authorities, sales, and implementation of guaranteed company contracts. Monitoring of government aid and processing of disputes.
  • BOUYGUES TELECOM
    CUSTOMER RELATIONS OFFICER
    TELECOMMUNICATIONS
    May 2022 - September 2022 (4 months)
    Bordeaux, France
    Reception, incoming calls from individuals in front-office.
    Customer requests and complaints
    Customer satisfaction

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Education

  • Master in Digital Communication
    IICP
    Master Communication Digitale
  • Bachelor's degree in International Business
    Sup de Co
    Licence en commerce international

Skill set

Corporate Strategy
Customer Relationship Management (CRM)

Categories