Freelancer profile translated to English.

Description

Experienced professional with over 20 years of experience in administrative coordination, customer relations, operational support, and project management.

I assist companies, freelancers, and organizations in optimizing their daily operations: administrative management, client follow-up, activity coordination, planning, invoicing, and process improvement.

Rigorous, responsive, and results-oriented, I can quickly adapt to new environments and take on assignments autonomously.

My career path has allowed me to evolve in demanding structures where quality of service, priority management, and customer satisfaction were essential.

Available for one-off or recurring remote or hybrid assignments.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

First Finance
Customer Success Manager
BANKING AND INSURANCE
January 2025 - Today (1 year and 7 months)
Paris 08 Élysée, France
Development and management of a client portfolio (customer loyalty and revenue growth)
Marketing of in-company and inter-company training programs
Identification of client needs and proposal of adapted solutions
Operational project management: training planning and speaker coordination
Management of client onboarding and support throughout their journey
Active contribution to responding to calls for tender (dossier preparation, follow-up)
Billing follow-up and account administration
Proactive client follow-up and project progress tracking
Maintenance of quality client relationships to maximize satisfaction and retention
ECV
Manager of Pedagogical and Administrative Management
EDUCATION AND E-LEARNING
September 2023 - May 2024 (8 months)
Paris, France
Hyperplanning. • Creation and monitoring of schedules in coordination with speakers and students.
• Planning and organization of assessments (midterms, professional certifications, juries).
• Coordination and relationships:
• Management of relationships with students, speakers, and external partners.
• Organization and facilitation of meetings with class representatives.
• Sourcing and development of partnerships with companies for pedagogical projects
(bachelors, certifications).
• Events and quality:
• Co-organization of pedagogical and administrative events (open days, juries, certifications,
professional outings).
• Implementation and deployment of quality control for administrative processes.
• Administrative and pedagogical follow-up:
• Receipt, verification, and validation of syllabi and exam topics.
• Management of speaker reports and elements necessary for their certification.
• Creation and tracking of administrative and pedagogical files.
• Dissemination of essential information to speakers and students.
ESTIAM
Pedagogical Coordinator
EDUCATION AND E-LEARNING
October 2021 - April 2023 (1 year and 6 months)
Paris, France
• Definition of pedagogical objectives and selection of appropriate methods and tools.
• Implementation of student monitoring and evaluation systems to ensure their progress.
• Support for trainers in applying pedagogical approaches and objectives
• Coordination of the pedagogical team and organization of work meetings.
• Planning of pedagogical and administrative activities, in conjunction with speakers and students. • Management of trainer contracts and associated administrative follow-up.
• Administrative and logistical management:
• Processing of quotes, invoicing follow-up, and management of administrative documents.
• Participation in trade shows to represent the institution and promote programs.