Christelle Bourdier

If you are looking for an experienced and reliable Web/Customer Assistant - Product Catalog Manager for the customer service of your E-commerce store, I am the right person!

With about fifteen years of experience for E-commerce stores, I offer you my services for enriching your Prestashop store (Shopify....), enriching your catalog, customer relations (email, chat, social media, phone...), managing your customer service (returns, complaints....). Don't waste any more time and energy and entrust these tasks to a trustworthy, versatile, welcoming, available, and methodical assistant.

Here is a brief overview of my skills:

-Prestashop: creation, integration, and updating of product sheets and categories, setting up pop-ups, order management, customer complaints, disputes, returns, customer service, email, carriers, abandoned cart recovery, creation of promotional codes...

-Photoshop: photo editing

-AgoServe/Agora: customer service management software, stock management, preparation and sending of supplier orders

-Zendesk: Chat

-Dialogue Insight: setting up Email Marketing campaigns

-Excel: ICDL certification

-Customer service: email, telephone, chat, customer service, complaints, returns, disputes... personalized and cordial responses within 24 to 48 hours

-Carrier management

-Stock management

-Supplier relations

Do not hesitate to contact me if you wish to collaborate with a trustworthy assistant and lighten your workload.