Christelle A.

I help training and coaching organizations structure their onboarding and learner follow-up. I implement simple systems (onboarding, follow-ups, support) to reduce operational chaos and accelerate activation.

I don't do "mass" support: I set up the system and make you autonomous. Result: fewer repetitive questions, fewer no-shows, more visibility on at-risk learners.

What I implement

Clear onboarding process (Day 0 → Day 14)

Activation and follow-up email sequences

Automations (access, follow-ups, inactivity)

Readable tracking: statuses, at-risk learners, mini dashboard

Objective:

👉 fewer "where is my access?"

👉 fewer no-shows

👉 fewer repetitive requests

👉 more autonomy + visibility for the team

Defined offer, clear deliverables, knowledge transfer: you know exactly what you're buying.

Main Offer — Onboarding & CS Ops System (Pack)

Deliverables: onboarding process + 5 emails (welcome, activation, follow-ups, anti-dropout) + 3 key automations (Make/Zapier depending on your tools) + simple tracking (health score + statuses) + mini dashboard + documentation + Loom.

Duration: 10 calendar days (implementation over 5-7 days depending on your stack)

Pack price: €1,200 excl. tax (pilot price – 1 to 2 clients)

Tools: Notion • Google Sheets • Make/Zapier • HubSpot (basics)

Sectors: Training & e-learning • Coaching • Cohorts • Services with recurring onboarding

To get started: access to the relevant tools (Notion/CRM/Make…) + 1 launch call (45 min) to define the process and priorities.