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Christele PulingerCP

Christele Pulinger

Customer Success Manager/Customer Care

€350/day
Bordeaux, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Christele

What if your next collaborator didn't just "manage", but invested in your project as their own? 🚀
Finding technical expertise is one thing. Finding a partner who carries your vision, your image, and your growth objectives is another.

A customer relations specialist with a "Business Partner" approach, I support companies in the E-commerce, BTP, Real Estate/Concierge, and Personal Services sectors to transform every interaction into a value lever.

🎯 What I bring to your structure:
Growth & Revenue: A strategy focused on developing your portfolio and identifying opportunities.

Loyalty & Retention: Because a satisfied customer is your best ambassador.

Operational Excellence: Rigor, proactivity, and the ability to coordinate multiple complex projects without losing focus.

Brand Image: Careful and empathetic communication that strengthens your credibility.

✨ My difference?
Complete autonomy combined with genuine human values. I'm not just behind a screen; I am the guardian of your customer culture, whether in MedTech, FoodTech, or the Wellness/Therapy universe.

📍 Available immediately 🌍 Full Remote (France & International)

Looking for someone dynamic, capable of driving your customer relations with the drive of an intrapreneur?

đź“© Let's discuss your challenges via DM!

#CustomerRelations #CustomerSuccess #Freelance #RemoteWork #BusinessDevelopment #ECommerce #BTP #FoodTech #MedTech
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Bordeaux (up to 50km)

Experience

  • ONE PILOT
    CUSTOMER CARE
    CIVIL ENGINEERING
    December 2025 - Today (6 months)
    Bordeaux, France
    Customer care Support for handling tickets via 3 communication channels: email, chat, and call
    empathy, responsiveness, product expertise, process management
    Customer Support Customer Retention Escalation Management Customer Segmentation and Analysis KPI Monitoring
  • O2 Care services
    Branch Manager
    MEDICAL
    January 2022 - January 2025 (3 years)
    47200 Marmande, France
    Management of a profit center in the personal services sector:
    • - Portfolio of 50 B2C clients, 144 onboardings/year
    • - Customer loyalty: 80% | Satisfaction analysis via CRM Odyssey
    • - Churn optimization and sales adoption at 80%
    • - Key results: +€120,000 in revenue generated in 3 years | 80% customer retention
    Client Portfolio Management Customer Retention Client Onboarding KPI Monitoring Recruitment Interview
  • Conciergerie en gestion locative
    Founder & Customers Lead
    REAL ESTATE
    January 2018 - January 2022 (4 years)
    Bordeaux, France
    Management of 15 owner accounts with a 100% retention rate
    • - Creation of customized customer journeys for quick and effective onboarding
    • - Upsell strategies (complementary services): 80% adoption
    • - Structuring of internal processes and website development
    Creation of a rental management concierge service - B2C and B2B (Gite de France)
    Process creation and service delivery
    Business Creation Upsell Project Management Provider Coordination Website Creation

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Education

  • Customer Success Manager Bootcamp
    Kare School
    2025
    Bootcamp Customer Success Manager
  • WordPress E-commerce Training
    Kiluz
    2025
    Formation WordPress e-commerce

Skill set

Categories