About Christele
French
Native or bilingual
English
Fluent
Experience
- ONE PILOTCUSTOMER CARECIVIL ENGINEERINGDecember 2025 - Today (6 months)Bordeaux, FranceCustomer care Support for handling tickets via 3 communication channels: email, chat, and callempathy, responsiveness, product expertise, process management
- O2 Care servicesBranch ManagerMEDICALJanuary 2022 - January 2025 (3 years)47200 Marmande, FranceManagement of a profit center in the personal services sector:• - Portfolio of 50 B2C clients, 144 onboardings/year• - Customer loyalty: 80% | Satisfaction analysis via CRM Odyssey• - Churn optimization and sales adoption at 80%• - Key results: +€120,000 in revenue generated in 3 years | 80% customer retention
- Conciergerie en gestion locativeFounder & Customers LeadREAL ESTATEJanuary 2018 - January 2022 (4 years)Bordeaux, FranceManagement of 15 owner accounts with a 100% retention rate• - Creation of customized customer journeys for quick and effective onboarding• - Upsell strategies (complementary services): 80% adoption• - Structuring of internal processes and website developmentCreation of a rental management concierge service - B2C and B2B (Gite de France)Process creation and service delivery
Recommendations
Be the first to recommend Christele
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Customer Success Manager BootcampKare School2025Bootcamp Customer Success Manager
- WordPress E-commerce TrainingKiluz2025Formation WordPress e-commerce