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Christele PulingerCP

Christele Pulinger

Operational Support | Customer Relationship Back Office

€300/day
Bordeaux, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Christele

Do you lack the time to manage administrative tasks, coordinate your service providers, follow up with your clients, or structure your organization?

I assist companies, entrepreneurs, and leaders by taking charge of operational tasks that consume time and hinder your daily efficiency.

Administrative management, customer relations, coordination, file follow-up, CRM, organization, and process optimization: I work autonomously, reliably, and in a structured manner to allow you to focus on your core business.

My goal: to save you time, streamline your organization, and secure your operations.

My offers:

Offer 1: Outsourced Administrative Support
email management
document organization
administrative follow-up
file management.

Offer 2: Customer Relationship Support
customer responses
After-sales service
CRM
request follow-up.

Offer 3: Operational Coordination
service provider management
planning follow-up
daily coordination
internal organization.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • ONE PILOT
    CUSTOMER CARE
    CIVIL ENGINEERING
    December 2025 - Today (8 months)
    Bordeaux, France
    Customer care support for handling tickets via 3 communication channels: email, chat, and call.
    Listening, empathy, responsiveness, product expertise, process management.
    Customer Support Customer Retention Escalation Management Customer Segmentation and Analysis KPI Monitoring
  • O2 Care services
    Branch Manager
    MEDICAL
    January 2022 - January 2025 (3 years)
    47200 Marmande, France
    Management of a profit center in the personal services sector:
    • - Portfolio of 50 B2C clients, 144 onboardings/year
    • - Customer loyalty: 80% | Satisfaction analysis via CRM Odyssée
    • - Churn optimization and sales adoption at 80%
    • - Key results: +€120,000 in revenue generated in 3 years | 80% customer retention.
    Client Portfolio Management Customer Retention Client Onboarding KPI Monitoring Recruitment Interview
  • Conciergerie en gestion locative
    Founder & Customer Lead
    REAL ESTATE
    January 2018 - January 2022 (4 years)
    Bordeaux, France
    Management of 15 owner accounts with a 100% retention rate.
    • - Creation of customized customer journeys for quick and effective onboarding.
    • - Upsell strategies (complementary services): 80% adoption.
    • - Structuring of internal processes and website development.
    Creation of a rental management concierge service - B2C and B2B (Gîtes de France).
    Creation of processes and service delivery.
    Business Creation Upsell Project Management Service Provider Coordination Website Creation

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Education

  • Customer Success Manager Bootcamp
    Kare School
    2025
    Bootcamp Customer Success Manager
  • WordPress E-commerce Training
    Kiluz
    2025
    Formation WordPress e-commerce

Skill set

Categories