Freelancer profile translated to English.
Back to original languageAbout Chris
Here's how I can help you:
💭 Design Thinking in your organization - Innovation starts with a different way of thinking. I guide organizations to embrace the design approach as a method to work faster, smarter, and more human-centered.
😊 User-friendliness as standard - Your services should not only work, but also provide a good experience for your users. I help you simplify processes, eliminate frustrations, and ensure your services are there for people and not the other way around.
💪 Starting with (digital) innovation - Innovation doesn't have to be vague and complex. I can help you get started with a clear step-by-step plan that fits your organization, so we don't just talk about renewal, but actually do it.
Dutch
Native or bilingual
Can work on-site
Rotterdam (up to 50km)
Experience
- een collectiefStrategic Designer & Service DesignerCONSULTING AND AUDITSMay 2022 - Today (4 years and 3 months)Rotterdam, NetherlandsTogether with a collective of innovation specialists, I help organizations make their services more user-friendly. See for more information. Examples:Council of State- Design trajectory in which we investigate how to make the administrative justice process more user-friendly for citizens.Custodial Institutions Agency- Supporting the organization in addressing staff shortages by developing, testing, and scaling solutions.Ministry of Health, Welfare and Sport- Design trajectory in which we looked at how an integrity center can contribute to a safe and fair sports culture. Results served as input for the legislative process of the Sports Directorate.
- Ministerie van Volksgezondheid, Welzijn en SportDesign StrategistPUBLIC SECTORApril 2021 - March 2022 (11 months)The Hague, NetherlandsPart of the Data & Design team within the Corona crisis team to support policy. Responsible for translating policy issues into services for citizens. Example:Prikkenzonderafspraak.nl- Developed a website that made it simpler for people to get vaccinated when they wanted to.
- Unplugged (MakerStreet)Service Designer & Behavioral ResearcherCONSULTING AND AUDITSJuly 2018 - April 2021 (2 years and 9 months)Amsterdam, NetherlandsI helped organizations create and optimize their products and services. Example:OVpay- Focused on travelers' needs in the development of OVpay. Checking in with your bank card was not only a technical breakthrough but also user-friendly.
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Education
- Master of ScienceDelft University of Technology2016Master of Science (MSc), Design for Interaction
- Exchange Semester, Industrial DesignKAIST (Korea Advanced Institute of Science and Technology)2015Exchange Semester, Industrial Design